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Kustomer

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4.4 out of 5 stars
562 reviews
  • 1 profiles
  • 8 categories
Average star rating
4.4
Serving customers since
2015
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Kustomer

562 reviews

Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

Profile Name

Star Rating

405
116
26
8
7

Kustomer Reviews

Review Filters
Profile Name
Star Rating
405
116
26
8
7
Viktor A.
VA
Viktor A.
05/05/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Kustomer Boosts Productivity with AI, Easy Segmentation, and a User-Friendly UI

|Kustomer
Kustomer grew rapidly over the years and it became a leader amongst its competitors. What stands out for me and my constant work with it is being able to easily segment and analyse member behaviour and conversations. The included AI tools and external connections are huge in productivity boost and optimisation. The UI is very easy to get used to, even with some more aggressive changes to it over the past years. Never had issues with performance especially when we're heavy users of the platform.
YD
Yoel D.
05/01/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Simplifies Ticketing with a User-Friendly Interface

|Kustomer
I use Kustomer to create tickets for customer service and I find that it makes ticket creation and resolution easy. I really like the layout because it's simple to navigate. There's also a nice Incontact widget for calls.
DW
Donna W.
04/28/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Great AI Call Summaries, but the CRM Feels Less user friendly

|Kustomer
The phone call AI summary, conversation notes.

About

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HQ Location:
Short Hills, US

Social

@kustomer

What is Kustomer?

Kustomer is a CRM platform tailored specifically for customer service, providing businesses with tools to manage customer interactions and streamline service processes. The platform integrates various communication channels such as email, chat, and social media into a single view, enabling support teams to deliver efficient and personalized customer service. Kustomer offers features like automation of repetitive tasks, real-time insights into customer activity, and a comprehensive customer view to help businesses understand and respond to their customers' needs effectively.

Details

Year Founded
2015