Kapture CX

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4.5 out of 5 stars
362 reviews
  • 1 profiles
  • 17 categories
Average star rating
4.5
Serving customers since
2011
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Kapture CX

363 reviews

Kapture is a business automation platform that helps organisations manage sales, operations and customer service through a simple interface.

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Star Rating

277
65
13
5
3

Kapture CX Reviews

Review Filters
Profile Name
Star Rating
277
65
13
5
3
Subhash M.
SM
Subhash M.
Resources ManagerComputer SoftwareSmall-Business (50 or fewer emp.)
07/29/2026
Validated Reviewer
Verified Current User
Review source: G2 invite

The context you need to resolve issues faster.

|Kapture CX
What i aapreciate most is how much context I have before replying to a customer. I can quickly see previous conversations, ticket history, and internal notes, so I don't have to ask customers to repeat themselves. That makes conversations smoother and helps me resolve issues faster.
Daniel E.
DE
Daniel E.
EngineerMid-Market (51-1000 emp.)
07/28/2026
Validated Reviewer
Review source: Organic

A smart CX platform that drives better customer-centric decisions.

|Kapture CX
One thing that I like about Kapture CX is that it fits into our existing tech stack without creating a lot of extra work. The APIs were straightforward to work with, and getting the platform connected to our internal systems was fairly smooth. From an engineering standpoint, it's reduced a lot of repetative work for our support team through automation, while still giving us the flexinility to customize workflow when needed. It's also nice that the rest of team can manage most of the day-to-day changes without needing engineering support of some kind.
İlayda T.
İT
İlayda T.
Growth MarketerSmall-Business (50 or fewer emp.)
07/24/2026
Validated Reviewer
Review source: Organic

Helped us turn support conversations into actual product feedback

|Kapture CX
What’s been most useful for me is the feedback analytics and sentiment tracking. We have a constant stream of customer conversations coming in across chat and email, and instead of that insight just sitting in a support queue, Kapture CX helps us spot patterns—common complaints, recurring feature requests, and shifts in sentiment—that we can actually feed into our product and marketing decisions. The self-service portal has also reduced repetitive queries, which means the conversations that do reach us tend to be more meaningful and worth the time.

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HQ Location:
Bangalore

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What is Kapture CX?

Kapture CX is an Enterprise-grade vSaaS customer experience automation platform with a deep focus on customer support. Kapture CX adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture CX brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued. With expertise in four key industry verticals: Retail (offline + ecommerce), BFSI, Travel, and Consumer durables (consumer goods and appliances), Kapture CX today is helping 1000+ businesses in 16 countries create wonderful customer experiences and empowers them at scale.

Details

Year Founded
2011
Website
www.kapture.cx