What I appreciate most about my experience with HSI is the platform's enormous flexibility and customization capabilities, allowing us to tailor workflows and questionnaires precisely to our internal security processes. The interface is modern and intuitive, which has greatly facilitated adoption by field operations personnel through its mobile app, enabling them to report incidents or complete checklists in real time without technical complications. Furthermore, having an integrated training library and responsive, professional customer support has been key to keeping the system updated and running smoothly.

HSI’s system has been a game-changer for our safety management. I love how customizable it is: being able to tailor questions, workflows, and reporting makes it fit perfectly with our processes. The platform is intuitive, streamlines incident reporting and audits, and keeps corrective actions on track. It’s efficient, flexible, and truly supports a proactive safety culture.

What I like most about HSI is that it gives me a modern approach to organizing our organizational risk management process, while offering OSHA-standard training to employees. The fact that it is scalable to fit our particular organization was great. For instance, our Behavioral Health section was going through CARF accreditation and the inspector told me how impressed she was with this system. However, she questioned how it could navigate "Medication Errors" because they were not specifically listed up front. I emphasized that finding root cause was the goal and we were more than set to accomplish that. Also, I noted the reporting process of the standard employee, and that we addressed complexities in the investigation process. I then showed her an incident report that was scaled particularly for a Bloodborne Pathogen exposure. It was automated and condition-based. She was impressed.