I like the reliable tech support from Honorlock. Their team is knowledgeable in troubleshooting not only Honorlock-related issues but also problems with platforms like Blackboard and WileyPlus. I also appreciate their strong training and informational materials for both faculty and students, which are succinct and easy to share. During the transition from ProctorU, the Honorlock team was supportive and responded to inquiries timely, even though the timing was challenging.

In my experience, Honorlock has been an effective and easy-to-use online proctoring solution that integrates seamlessly into Canvas and simplifies the online testing process for both faculty and students. The streamlined setup, organized reporting tools, and time-stamped recordings help reduce the amount of time faculty spend monitoring exams while still supporting academic integrity through a combination of AI monitoring and live proctoring. The platform has also been beneficial from an administrative perspective by reducing scheduling challenges, minimizing manual oversight, and providing flexible accommodation options for students. In addition to the platform itself, the level of customer service and support we have received has been excellent. Our Senior Customer Success Manager has been highly responsive, knowledgeable, and proactive in providing guidance, troubleshooting assistance, training opportunities, and updates regarding new features and best practices. That level of partnership and ongoing support has contributed significantly to the positive experience our institution has had with Honorlock.

The 24-hour support through the chat and the on-demand aspect of testing.