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HappyFox Inc.

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269 reviews
  • 7 profiles
  • 13 categories
Average star rating
4.5
Serving customers since
2011
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HappyFox Inc. Reviews

Review Filters
Profile Name
Star Rating
191
69
7
1
1
Ronald A.
RA
Ronald A.
Senior IT Client Support Analyst | CompTIA Security+ Credential | New Orleans Musician
07/27/2024
Validated Reviewer
Review source: G2 invite
Incentivized Review

Rolling out HappyFox during Hurricane Ida to a nationwide group of users could have been a lot worse

I like the organization of the app from the customer service experience. The ease of use is on par with industry standards and the customization is a bonus that combines every aspect of Tier 1 through Tier 3 service in a user-friendly interface. I used it every day for my Help Desk position. During Hurricane Ida, management decided to roll out the application to our entire customer base, and as with any new rollout, there were bumps along the way. However, I felt supported and empowered to try the app even in a disaster scenario.
Benjamin K.
BK
Benjamin K.
Customer Success Manager | Animal Right Activist
07/23/2024
Validated Reviewer
Verified Current User
Review source: Organic

Exceptional Customer Service

I love how easy and intuitive thier software is to setup and configure, including cusomizing the knowledge base. I love their sales rep and customer service becase they are very firendly and responsive to hop on a call and give me 1:1 support for whatever issue I am having
Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
06/17/2024
Validated Reviewer
Verified Current User
Review source: Organic

HappyFox works for us and its easy

It looks and performs good, is easy for our organization to use, and has the features we needed. It feels like a newer tool and its refreshing to look at without a lot of extra bloat.

About

Contact

Phone:
+1 (949) 535-2220
HQ Location:
Irvine, California

Social

What is HappyFox Inc.?

The help desk company that helps SMBs and large enterprises be the best at customer support. Supports multi channels like email, voice, and mobile (iOS and Android). Going forward, social media.

Details

Year Founded
2011