Happy Property

5 reviews

Happy Property is a native mobile app designed to give users the flexibility to power any inspection they require - onsite, in the field and globally.

Happy Asset

0 reviews

Reduce bottlenecks and say goodbye to spreadsheets to achieve optimal property valuation and peak portfolio performance.

Happy Force

0 reviews

Happy Force is a 24/7 remote maintenance service designed to streamline property maintenance operations by handling work orders from initiation to resolution. By triaging requests, resolving issues remotely when possible, and appropriately routing tasks, Happy Force alleviates the burden on onsite teams, allowing them to focus on critical tasks. This service enhances efficiency, reduces response times, and improves resident satisfaction through prompt and professional maintenance support. Key Features and Functionality: - Remote Maintenance Technicians: Experienced technicians manage and resolve maintenance requests remotely, ensuring swift responses and minimizing the need for onsite interventions. - Flexible Service Levels: Happy Force offers various packages tailored to different operational needs and budgets, including after-hours emergency handling and full maintenance triage. - Work Order Triage Support: Efficiently assesses and prioritizes maintenance requests, ensuring that critical issues are addressed promptly. - After-Hours De-escalation: Manages non-emergency after-hours calls, reducing unnecessary disruptions for onsite staff. - Assisted Troubleshooting: Provides guidance to residents for minor issues, potentially resolving problems without dispatching technicians. - IVR Call Management: Utilizes interactive voice response systems to streamline communication and service requests. - Rapid Response Times: Ensures quick engagement with residents, with an average response time of less than 60 minutes. Primary Value and Solutions Provided: Happy Force addresses the challenges of maintaining efficient property maintenance operations by offering: - Enhanced Onsite Team Productivity: By handling routine and after-hours maintenance requests, onsite staff can concentrate on more complex tasks, leading to increased efficiency. - Improved Resident Satisfaction and Retention: Prompt and professional maintenance responses contribute to higher resident satisfaction, with an average Net Promoter Score (NPS of 87, fostering increased renewal rates. - Reduced On-Call Demands: By deflecting up to 43% of non-emergency after-hours maintenance issues, Happy Force alleviates the on-call burden on onsite teams, promoting better work-life balance and staff retention. Overall, Happy Force delivers a comprehensive solution that optimizes maintenance workflows, enhances resident experiences, and supports the well-being of property management teams.