I use Handwrytten for customer journey optimization and gamification, creating moments of delight that have been very well received. I really like how it helps me stand out at key moments, making the experience feel more personal and memorable. This drives more engagement and loyalty from customers. I appreciate the gamification aspect, as it lets me build in little moments of delight throughout the journey, making it easy to turn ordinary touchpoints into rewarding surprises for customers. This approach builds loyalty much better than standard email blasts. Integration with our CRM allows sends to trigger automatically off certain customer milestones, making the whole journey feel connected. The setup was pretty easy; the support was helpful, and we were up and running within a week. The gamification piece was a major factor in choosing Handwrytten over other options.

I am very happy that it integrates seamlessly with our CRM hubspot. It makes for less back and forth.

I started using Handwrytten because I wanted a better way to follow up with clients after completing a project. A handwritten card leaves a stronger impression than another email, but writing and mailing each one manually isn't always practical. The platform makes the whole process simple while still keeping the message personal. I also like that I can save templates and make small edits for different recipients instead of starting from scratch every time.