We have a dedicated support person for any issues that arise. Customization is factored in, where it wasn't with our previous AP partner.

Transparency - Glean has enabled us to bring more stakeholders deeper into the vendor management process and provided them with a much clearer, real-time view of their vendor spend than we could previously. This has enabled much better decision making across the org and lead directly to cost savings. Vendor Management - gone are the days of searching folders for W9's, contracts, etc. we can centralize all of our vendor documents into one system of record that all relevant stakeholders can access. This has also been critical in managing against auto-renewal clauses in contracts and avoiding sunk costs into platforms we planned to move on from. Customer Service - Glean's CS team is incredibly responsive and helpful. They are very open to product feedback and you see them taking this feedback into consideration in their consistent product enhancements. Time savings - we have a lean finance team, and the automation Glean brings to vendor management, AP processes, and prepaid/accruals management has been like having another headcount in the fold. This has opened up time for our finance team to be more involved in value-add strategic decision-making across the org rather than data entry and maintenance.

Glean has all the features you need (and even many I never realized I needed) but is still super simple to use. Their support is amazing though I rarely need it because the software is designed so well and they really automate so many of the things I used to have to do manually.