When I started using Front, I rarely open my Gmail account now. For me, it’s the best alternative to Gmail. This app helps me organize and track all my important emails in a very customer-friendly interface, and it’s also very easy to navigate. It has a lot of features, and I can integrate different tools that help me streamline my tasks. My favorite feature is the team collaboration option, where I can easily tag or loop in my team on any email thread or discussion. I especially like being able to see whether my emails have been viewed/read, which is very helpful for monitoring client and vendor responses. Overall, I love Front, and I hope it can be available for personal use as well.

Commenting on emails with other teammates, assigning a conversation to a specific teammate so that no information from the customer gets lost among different colleagues

The unified inbox and AI-powered thread summaries completely streamline how I manage client benefit inquiries. The UI allows me to assign messages and collaborate with team members without cluttering my inbox with forwards. Additionally, integrating Front with our CRM and calendar keeps complete client history right beside every email, eliminating constant tab-switching and saving me hours each week.While performance is generally smooth, searching through very large, multi-year email archives can occasionally take a few seconds to load full results. The initial rule setup for automatic tagging also has a brief learning curve, though it becomes straightforward once configured.Front solves the issue of fragmented communication and duplicate responses during busy benefit enrollment cycles. Thanks to clear onboarding guides and helpful support, setting up shared inboxes and tag rules was quick and easy. The biggest unexpected benefit—and the feature that delivers the highest ROI—is commenting privately directly within a client thread. My team can align on complex benefit questions internally before responding, providing fast, accurate answers to clients every time.