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Front App

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2,502 reviews
  • 1 profiles
  • 12 categories
Average star rating
4.7
#1 in 1 categories
Grid® leader
Serving customers since
2014
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2080
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Front App Reviews

Review Filters
Profile Name
Star Rating
2080
374
27
6
15
Verified User in Logistics and Supply Chain
AL
Verified User in Logistics and Supply Chain
06/18/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Seamless Experience, an App that Anyone Can Learn to Use

It is a completely seamless and perfect view of over 55,000 emails received per month. I can access and comment on any email, any time, and assign any email to any person. The interface is very easy, you do not have to be tech-savvy to use it.
Verified User
G
Verified User
06/18/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Seamless Team Email Collaboration with Front

I really like the tags and shared email features in Front, which help with improved communications. The ability to have multiple users sharing the same conversation and the option to speak internally within a customer's email streamlines our workflow. Additionally, Front's integration with Zoom and Calendar adds value, making it a versatile tool for business communications.
Verified User in Sports
US
Verified User in Sports
06/18/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Excellent Team Collaboration, but Search and Reporting Need Improvement

What I like best about Front is that it centralizes all of our customer communication in one place, making it much easier for our team to collaborate and stay organized. Shared inboxes, internal comments, and assignments make it clear who owns each conversation and prevent duplicate responses. The integrations with other tools we use allow us to access important customer information without constantly switching between applications, which has made our workflow much more efficient. Overall, Front has improved response times, increased team visibility, and made managing customer conversations much more seamless.

About

Contact

HQ Location:
San Francisco, CA

Social

@FrontHQ

What is Front App?

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Details

Year Founded
2014
Website
frontapp.com