Product Avatar Image

Front App

Show rating breakdown
2,500 reviews
  • 1 profiles
  • 12 categories
Average star rating
4.7
#1 in 1 categories
Grid® leader
Serving customers since
2014
Profile Filters

All Products & Services

Profile Name

Star Rating

2078
374
27
6
15

Front App Reviews

Review Filters
Profile Name
Star Rating
2078
374
27
6
15
Verified User in Sports
US
Verified User in Sports
06/18/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Excellent Team Collaboration, but Search and Reporting Need Improvement

What I like best about Front is that it centralizes all of our customer communication in one place, making it much easier for our team to collaborate and stay organized. Shared inboxes, internal comments, and assignments make it clear who owns each conversation and prevent duplicate responses. The integrations with other tools we use allow us to access important customer information without constantly switching between applications, which has made our workflow much more efficient. Overall, Front has improved response times, increased team visibility, and made managing customer conversations much more seamless.
Verified User in Construction
UC
Verified User in Construction
06/18/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Lightning-Fast, Intuitive Hub That Streamlines Team Communication

The best part about Front is that it acts as a lightning-fast, single source of truth for our team's communication. The UI/UX is incredibly clean and intuitive, making it easy to navigate without any steep learning curve. From a performance standpoint, it never lags, even when searching through massive client message histories. It seamlessly integrates with our everyday tools (like our CRM), which completely streamlines our collaborative workflow. Recently, their AI and intelligence features have been a game-changer for summarizing long threads and drafting quick replies. Finally, the support and onboarding team made setup a breeze. When you factor in the hours saved each week, the pricing is more than justified—the ROI was almost immediate.
Verified User in Environmental Services
AE
Verified User in Environmental Services
06/18/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Familiar Inbox UI with Powerful Data Insights and Time-Saving Collaboration

I love how the UI resembles an inbox with a familiar feel but still allows you to use comprehensive data collection around reply times, tags and volume. We also use the integrations with other tools in our tech stack which saves even more time and context switching. One of my favorite features is being able to comment within a shared inbox message; this saves us so much time and eliminates having to be the go-between, which inevitably speeds up our reply times and improves our quality overall!

About

Contact

HQ Location:
San Francisco, CA

Social

@FrontHQ

What is Front App?

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Details

Year Founded
2014
Website
frontapp.com