Front App
2,532 reviews
- 1 profiles
- 16 categories
Average star rating
4.7
#1 in 1 categories
Grid® leader
Serving customers since
2014
Front App Reviews
DA
Diego A.
Logistics ManagerMid-Market (51-1000 emp.)The most organized mailing app.
I've been using now AI to build clearer emails to our people. Also, I've been using the rules to set when I want to be notified about something. It's been awesome to work with this ease.
AA
Verified User in Airlines/Aviation
Mid-Market (51-1000 emp.)Shared inboxes and comments keep our small team from missing anything
We've started using Front's API and integrations more. Reply drafts can be created right in the conversation with the full thread quoted, so I review and send instead of starting from scratch. Shared inboxes, comments and bulk actions make it easy to find and handle a message across several team inboxes at once. Comments and assignments are still how we hand work off without anything slipping.
MM
Mwile Isaac M.
Support Team LeadInformation Technology and ServicesMid-Market (51-1000 emp.)Customizable Workflow, Needs Improved Guidance
I like Front for its customizable rules that enhance our workflow by automatically routing customer conversations to the appropriate consultants. This feature streamlines communication and ensures that each consultant manages their assigned clients efficiently. Additionally, I appreciate the ease of initial setup, which made transitioning to Front smooth for our team.
About
What is Front App?
Front is a customer operations platform built for the complexity of B2B customer relationships. It connects customer conversations, teams, and tools on one platform so organizations can coordinate customer work across support, operations, customer success, account management, and other customer-facing teams. 9,300+ businesses including Uber Freight, Stripe, and OpenAI use Front to coordinate customer operations and keep teams, tools, and customer conversations in sync.
Details
Year Founded
2014
Website
frontapp.com