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Front App

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2,503 reviews
  • 1 profiles
  • 12 categories
Average star rating
4.7
#1 in 1 categories
Grid® leader
Serving customers since
2014
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Front App Reviews

Review Filters
Profile Name
Star Rating
2081
375
27
6
15
Verified User in Accounting
UA
Verified User in Accounting
07/24/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Translated Using AI

Sorting emails simplified thanks to personalized folders

I can sort all my emails into folders that I customize.
Verified User in Leisure, Travel & Tourism
CL
Verified User in Leisure, Travel & Tourism
07/20/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Collaborative Email Made Easy with Front

What I like best about Front is how it makes communication collaborative without losing the familiarity of email. Instead of messages sitting in individual inboxes, teams get shared visibility, clear ownership, internal comments, and workflows that help them respond faster and more thoughtfully.
Verified User in Commercial Real Estate
AC
Verified User in Commercial Real Estate
07/16/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Shared Mailboxes, Team Collaboration, and Automations Made Easy

What I like best about Front is how easy it is to collaborate using shared inboxes. The UI is clean and intuitive, making it simple to manage a high volume of emails without losing visibility into conversations. The platform performs reliably, even when handling large volumes of emails, and we rarely experience slowdowns or interruptions. The automation features save us a significant amount of time by streamlining repetitive tasks, and the integrations with the other tools we use fit well into our workflow. Their support team is one of the best I've worked with—responsive, knowledgeable, and quick to resolve issues. The onboarding process was straightforward, and whenever we've had questions, we've received timely and helpful guidance. Front's AI features are also a nice addition, helping with drafting and managing conversations more efficiently. Overall, the platform has delivered a strong return on investment by improving team collaboration, productivity, and response times.

About

Contact

HQ Location:
San Francisco, CA

Social

@FrontHQ

What is Front App?

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Details

Year Founded
2014
Website
frontapp.com