Five9

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4.2 out of 5 stars
660 reviews
  • 1 profiles
  • 26 categories
Average star rating
4.2
#1 in 1 categories
Grid® leader
Serving customers since
2001
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Five9 Intelligent Cloud Contact Center Platform

660 reviews

Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

Profile Name

Star Rating

391
174
61
13
21

Five9 Reviews

Review Filters
Profile Name
Star Rating
391
174
61
13
21
Verified User in Automotive
EA
Verified User in Automotive
Enterprise (> 1000 emp.)
11/06/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Faster Customer Service, Less After-Call Work

|Five9 Intelligent Cloud Contact Center Platform
I like all of the features, especially Agent Assist. It does the agent’s documentation and has brought our after-call work down to zero. SMS and chat let us respond to buyers in the channel they choose and respond faster. AI Insights gives us interaction data. These tools help us meet customers’ needs faster and improve the agent experience. I also like that there isn’t a crazy setup process. Once we document the use case and success metric, we can flip a switch to turn a solution on.
Verified User
A
Client Services/Retention MGR
Mid-Market (51-1000 emp.)
4.5/5

The Admin Portal provides significant assistance in managing inbound calls, allowing for effective segmentation based on caller needs. The flexibility to create IVR sections for various departments enhances the overall functionality of the system.

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Verified User in Retail
AR
Verified User in Retail
Mid-Market (51-1000 emp.)
11/06/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Centralized Platform That Boosts Call Center Performance and Visibility

|Five9 Intelligent Cloud Contact Center Platform
The biggest advantage of Five9 Intelligent Cloud Contact Center is that it gives a us the ability to manage customer interactions, improve agent performance, monitor operations, and deliver a better customer experience through one centralized cloud-based platform. For a customer service call center like we have here at Deposita, Five9 offers several important advantages, particularly when it comes to managing high call volumes, improving service levels, increasing agent productivity, and giving management better visibility into daily operations.

About

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Phone:
1-800-553-8159
HQ Location:
San Ramon, CA

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What is Five9?

The Five9 Intelligent CX Platform, powered by Five9 Genius AI, provides a comprehensive suite of solutions to power AI-elevated customer experiences that deliver better business outcomes and Bring Joy to CX™. Our unified cloud-native offering enables hyper-personalized customer experiences and more empowered employees, making every customer interaction more connected, effortless, and personal. Trusted by ,500+ customers and 1,400+ partners globally, Five9 brings together the power of AI, our platform, and our people to drive AI-elevated CX.

Details

Year Founded
2001
Ownership
NASDAQ:FIVN
Website
www.Five9.com