Five9

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660 reviews
  • 1 profiles
  • 26 categories
Average star rating
4.2
#1 in 1 categories
Grid® leader
Serving customers since
2001
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Five9 Reviews

Review Filters
Profile Name
Star Rating
391
174
61
13
21
Verified User in Alternative Medicine
AA
Verified User in Alternative Medicine
Mid-Market (51-1000 emp.)
11/06/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

It has been very good with Five9, lots of support.

Nothing right now. Only agent connect has been one we were interested.
Tiffany B.
TB
Tiffany B.
Director of Community Experience and EngagementSmall-Business (50 or fewer emp.)
11/06/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Strong Contact Center Capabilities

What I like most about Five9 is its ability to manage multiple communication channels within one platform. The reporting and analytics tools provide valuable visibility into agent performance, service levels, and overall contact center operations. I also appreciate the platform's flexibility, particularly its workforce management and quality assurance capabilities, which help streamline daily operations and support team performance. Our Technical Account Manager's ongoing support has also been a positive part of our experience.
Verified User
A
Digital Experience Manager
Mid-Market (51-1000 emp.)
3.5/5

Five9 offers a highly customizable platform that has proven reliable over two years without performance issues. The enhanced call routing system has improved customer service by allowing callbacks and voicemails, addressing previous inefficiencies.

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About

Contact

Phone:
1-800-553-8159
HQ Location:
San Ramon, CA

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What is Five9?

The Five9 Intelligent CX Platform, powered by Five9 Genius AI, provides a comprehensive suite of solutions to power AI-elevated customer experiences that deliver better business outcomes and Bring Joy to CX™. Our unified cloud-native offering enables hyper-personalized customer experiences and more empowered employees, making every customer interaction more connected, effortless, and personal. Trusted by ,500+ customers and 1,400+ partners globally, Five9 brings together the power of AI, our platform, and our people to drive AI-elevated CX.

Details

Year Founded
2001
Ownership
NASDAQ:FIVN
Website
www.Five9.com