The workflow has been much smoother than our previous software. The reporting is also specifically for fire sprinkler which is perfect for us. There are a few details, like adding multiple items under 1 deficiency which we haven't been able to get to work as it should with a few other products. Customer support has been extremely helpful and responsive. I really prefer having an account manager that I can email or even text if I need.

The team is the absolute best! They have been very patient and helpful! Ready to pivot when I need it and have their engineers work with me to make sure things are working for what we need.

My main concern throughout this experience was how the onboarding process would unfold and how long it would take to feel comfortable using the software. Ember and their team made the transition smooth, supporting us at every stage of onboarding and continuing to assist us even now, five months later. As our inspection department has expanded, the Ember team has developed customized inspection forms and documents that have supported our growth. In conclusion, I want to extend a special thank you to Adrian Villa, our customer support representative from Ember. I truly cannot say enough about how helpful and supportive he has been throughout this process.