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ECP

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56 reviews
  • 4 profiles
  • 3 categories
Average star rating
4.8
Serving customers since
2004

Profile Name

Star Rating

51
2
2
1
0

ECP Reviews

Review Filters
Profile Name
Star Rating
51
2
2
1
0
Cody M.
CM
Cody M.
03/12/2025
Validated Reviewer
Verified Current User
Review source: Organic

Great Program

|ECP
I have found the support representatives to be very responsive and in a timely manner. I do not find the help center to be very useful to me most of the time. When I send a question to the support reps, they have always done a great job in answering my questions. They also have good follow up in ensuring that I have all the answers I need. ECP also has many features that allow for the program to be a place to store most of our information on residents.
MR
Minda R.
02/07/2025
Validated Reviewer
Verified Current User
Review source: Organic

Very helpful with all my questions and concerns!

|ECP
The support staff. When I call with a question they are very knowledgeable and if they don't have the answer, they get me to someone who can help me. We use ECP everyday and customer support is always there to help us. Most of it is quite easy to use, just learning more and more of the features.
JR
jacob r.
09/16/2024
Validated Reviewer
Review source: Organic

Poor interface capabilities and left in the dark.

|ECP
When working properly- little effort needed.

About

Contact

HQ Location:
East Troy, WI

Social

@ExtendedCarePro

What is ECP?

ECP (Extended Care Professional) is the easiest to use, all-in-one software platform purpose-built for assisted living and senior living communities. ECP brings together eMAR, EHR, CRM, Move-Ins, Billing, and Business Intelligence in a single connected system so data entered in sales flows into clinical, and clinical flows into billing, with no duplicate entry. Unlike systems adapted from hospitals or skilled nursing facilities, ECP is designed around how assisted living actually operates. The platform serves frontline care staff, directors of nursing, executive directors, and multi-community operators, from single-site communities to large enterprise portfolios, across 8,500+ communities in all 50 states. Key capabilities include pharmacy-initiated eMAR with 850+ pharmacy integrations, care plan and documentation workflows built for assisted living compliance, a senior living-specific CRM, digital move-in and admissions management, and automated billing charge capture. ECP also offers AI-powered medication safety tools. 100% US-based support. Cloud-based. No local installation required.

Details

Year Founded
2004
Website
www.ecp123.com