My team was managing our work out of an outlook shared mailbox. We had no real way to quantify the types of requests we were receiving. Dovetail solved that immediately.

Dovetail's knowledge and case management functionality surpasses anything that I've used previously! The site is intuitive and the seach functionality is on point. I love how easy the site is to configure and that I was able to customize everything to support our processes and ways of working. Dovetail’s implementation team took me through the ins and outs of the system set up. They didn’t just set up everything for me, they took the time to teach me how to configure the system myself. This meant that I was in the driver’s seat and could customize the system however I saw fit! By not having to utilize an IT or HRIS partner to complete the system configuration, I was able to free their teams up to continue to work on other business critical initiatives and was totally in control to design an end-to-end platform with the employee experience front of mind!

We use Dovetail for our HR case management. The implementation team was excellent at getting us up and running. Dovetail is very intuitive so it’s been easy to configure on our own. We even started using it to track nursing bonus payouts at service intervals. Ongoing support is always available and offers a quick response.