There is a big room for self management (we can set up a lot of things on our side, no need to contact Dovetail Tech Support) and also a lot of automation can be set through case management rules.

I really like how easy Dovetail HR is to work with. I especially appreciate the ability to add new groups very easily. We recently created new HR positions and needed to add this new group to Dovetail, and it was simple to do with just a few setups. Also, the original implementation team's foresight was awesome in creating generic events and notifications, so we didn't have to add new ones for each group. I also find that the software works really well with frequent updates that include new features and bug fixes when necessary. I must say that their tech support is the best support I have ever worked with with any software company.

Dovetail took our shared working queue from an MS Outlook Inbox to an actual queue where we could assign, triage and track our work more efficiently.