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Datto Inc.

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653 reviews
  • 2 profiles
  • 4 categories
Average star rating
4.3
#1 in 3 categories
Grid® leader
Serving customers since
2007

Profile Name

Star Rating

396
194
37
9
17

Datto Inc. Reviews

Review Filters
Profile Name
Star Rating
396
194
37
9
17
SH
Susan H.
07/28/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Autotask needs many enhancements within the financial, procurement, and invoicing modules.

The contract module. It allows for managing service billing easily when contracts are consistent
Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
07/28/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Outdated UI and a Mobile App That Needs Serious Improvement

What I like best about Autotask is that it gives me a centralized platform to manage my entire service business. As a solo MSP, I can track tickets, manage client assets and monitor contracts.
Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
07/28/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Clean, Customizable UI with Great Widgets and Strong Potential

Clean and customizable user interface. The dashboard widgets are very useful and make it easy to tailor the workspace to different roles. There is still room for improvement, particularly with more widget customization and an advanced or programmable mode for power users. Flexible overall platform. While there are some scenarios that require workarounds, the platform is generally capable of supporting a wide range of business processes and workflows. Strong automation roadmap. Auto Triage is a promising addition with significant potential to further streamline ticket management and reduce manual effort.

About

Contact

HQ Location:
Norwalk, Connecticut, United States

Social

@datto

What is Datto Inc.?

As a leading global provider of security and cloud-based software solutions purpose-built for MSPs, Datto, a Kaseya company, believes there is no limit to what SMBs can achieve with the right technology. Datto’s proven Unified Continuity, Networking, and Business Management solutions drive cyber resilience, efficiency, and growth for MSPs. Delivered via an integrated platform, Datto’s solutions help its global ecosystem of MSP partners serve over one million businesses around the world. From proactive dynamic detection and prevention to fast, flexible recovery from cyber incidents, Datto’s solutions defend against costly downtime and data loss in servers, virtual machines, cloud applications, or anywhere data resides.

Details

Year Founded
2007
Website
www.datto.com