With 1000s of dupes in our system, DataGroomr has been essential to sorting out our database. The customer service team are fantastic and go above and beyond to help out. Would recommend to any company in need of a merging solution!
It is a low-fuss setup, that allows full customisation but provides a lot of guardrails and defaults if we choose. It also gives great transparent updates on both Datagroomr and Salesforce, on the status of requests, and logs the different users action so we have an audit trail.
I appreciate the comprehensive functionality that DataGroomr offers, which perfectly supports our needs in resolving duplicate records within Salesforce. The software enables a granular approach to selecting, purging, and merging duplicates, which was exactly what we were looking for. Additionally, I find the interface to be very user-friendly, which is a significant upgrade from other solutions we initially considered. The onboarding experience was enriched by excellent support from Alex and Steve, who were attentive and accommodated our requirements during the trial. Their flexibility and support ensured we were well-equipped to assess DataGroomr's suitability to our needs before signing the contract. The application's ability to set complex matching rules, export data to CSV, and manage Salesforce duplicate reports stands out as incredibly useful. I also find the confidence threshold and logic provided by DataGroomr highly beneficial. Overall, the experience has been seamless, allowing us to maintain a cleaner Salesforce instance effortlessly. Given these positive experiences, I rate my likelihood of recommending DataGroomr as a ten out of ten.
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