Professional design templates, ability to accept different file types, ability to accept different forms of payment, smooth process of creating judging panels, easy to learn, intuitive, incredible customer service, responsive team, having all my questions answered in a timely manner

We started using it to collect feedback, but it quickly became much more than “just a form.” The ability to turn incoming feedback into structured feature requests, move them through clear stages that mirror our product roadmap, and keep users informed automatically has been a game-changer. The inbuilt messaging means conversations stay connected to the feedback itself (no more hunting through inboxes), and the automations help us close the loop with users without adding extra manual work. People feel heard, we stay organised, and nothing slips through the cracks.

The intuitive interface and tools make reviewing hundreds of submissions simple, while the many personalisations let us keep the human connection that is crucial to independent publishing. Customer support is exceptional too: if we ever have a slight tech issue, Oz and the team are extremely responsive, providing patient and clear explanations.