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Customer.io

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890 reviews
  • 1 profiles
  • 7 categories
Average star rating
4.4
#1 in 2 categories
Grid® leader
Serving customers since
2012
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Customer.io Reviews

Review Filters
Profile Name
Star Rating
573
275
27
6
9
Daniel M.
DM
Daniel M.
Growth at CoGrader | Building a better future for ELA Teachers
07/23/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Simple Automation with Room for Improvement

I like Customer.io because it's really simple and the automation system, along with the drag-and-drop feature, is really reliable. I use the automation system to quickly create or adjust any email marketing campaign or create any new campaign that I need for existing users. I also find the initial setup of Customer.io to be pretty easy.
Arthur H.
AH
Arthur H.
Lifecycle & Product Communications Specialist | CRM, Growth Hacking, Campaign Management
07/23/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Intuitive Platform with Room for Customization Improvement

I like Customer.io for how easy it is to use and how simple the UI is. It's simple to understand and start utilizing, especially if you're coming from another CRM system with a different UI. You don't need to spend much time learning where everything is and can start setting up and send campaigns almost immediately. Functionality-wise, it's also not a bad option. The initial setup was quite easy.
Husanpreet S.
HS
Husanpreet S.
07/23/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Powerful Journey Orchestration with Flexible Personalisation

Journeys orchestration. We can build virtually build any user journey with personalisation.

About

Contact

HQ Location:
Portland, OR

Social

@CustomerIO

What is Customer.io?

Create personalized customer journeys that engage and convert with our versatile customer engagement platform. Scale, flex, and innovate at your own pace. Because when powered by data, your messages lead to meaningful relationships.Deliver meaningful interactions: Make every message relevant by building unique customer interactions across mobile and web using email, in-app messages, SMS, and push notifications.Designed to help you scale: Manage all your messaging in one place with a platform that seamlessly integrates with the tools you use every day.Data without limits: Put an end to data silos by easily moving real-time data from source to destination and crafting campaigns with unlimited profile attributes, events, or actions.

Details

Year Founded
2012
Website
customer.io