Customer.io

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1,013 reviews
  • 1 profiles
  • 8 categories
Average star rating
4.4
#1 in 3 categories
Grid® leader
Serving customers since
2012
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Customer.io Reviews

Review Filters
Profile Name
Star Rating
653
312
33
6
9
Verified User
G
Verified User
Mid-Market (51-1000 emp.)
10/28/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Easy-to-Use Automations

I find Customer.io easy to use. It helps me set up more automations and connect with more prospects. The initial setup was easy.
Pablo U.
PU
Pablo U.
IT MANAGERSmall-Business (50 or fewer emp.)
10/27/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Translated Using AI

Clean, Easy-to-Navigate UI That’s Simple to Learn

Coming from Marketing Cloud, I find the UI much cleaner and easier to understand, which makes it simpler to navigate and get up to speed.
Cliff Joshua C.
CC
Cliff Joshua C.
Technical SupportMid-Market (51-1000 emp.)
10/27/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Intuitive UI for Account Insights, but Loading Needs Speed

I like that Customer.io makes it easy to view logs, event history, and account attributes. It’s easy to navigate, has a nice UI, and a great design. The initial setup was great, though I wasn’t part of the first team.

About

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HQ Location:
Portland, OR

Social

What is Customer.io?

Create personalized customer journeys that engage and convert with our versatile customer engagement platform. Scale, flex, and innovate at your own pace. Because when powered by data, your messages lead to meaningful relationships.Deliver meaningful interactions: Make every message relevant by building unique customer interactions across mobile and web using email, in-app messages, SMS, and push notifications.Designed to help you scale: Manage all your messaging in one place with a platform that seamlessly integrates with the tools you use every day.Data without limits: Put an end to data silos by easily moving real-time data from source to destination and crafting campaigns with unlimited profile attributes, events, or actions.

Details

Year Founded
2012
Website
customer.io