Customer.io

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1,013 reviews
  • 1 profiles
  • 8 categories
Average star rating
4.4
#1 in 3 categories
Grid® leader
Serving customers since
2012
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653
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Customer.io Reviews

Review Filters
Profile Name
Star Rating
653
312
33
6
9
Ian B.
IB
Ian B.
Software EngineerMid-Market (51-1000 emp.)
10/26/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Easy to Customize, but Feature Requests Go Unaddressed

We are a bidding platform and we thought customer io was easiest to customize
Verified User in Consumer Services
UC
Verified User in Consumer Services
Mid-Market (51-1000 emp.)
10/26/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Transparent Segments and Attributes, but Limited Review Character Count

Transparent segments and attributes. Overall, this is a useful feature, but I’d like it to generate more characters for this review so I can describe my experience in more detail.
Alex M.
AM
Alex M.
Digital Marketing ManagerSmall-Business (50 or fewer emp.)
10/26/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Customer.io Makes Automated Workflows and Audience Segmentation Effortless

What I like most about Customer.io is how easy it is to build automated workflows and manage different audiences. The segmentation options are really useful, allowing us to tailor our messaging based on interests, behaviour and previous engagement. I also like how flexible the platform is when building email campaigns, particularly with smart content and A/B testing. It's made managing multiple campaigns and customer journeys much easier.

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HQ Location:
Portland, OR

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What is Customer.io?

Create personalized customer journeys that engage and convert with our versatile customer engagement platform. Scale, flex, and innovate at your own pace. Because when powered by data, your messages lead to meaningful relationships.Deliver meaningful interactions: Make every message relevant by building unique customer interactions across mobile and web using email, in-app messages, SMS, and push notifications.Designed to help you scale: Manage all your messaging in one place with a platform that seamlessly integrates with the tools you use every day.Data without limits: Put an end to data silos by easily moving real-time data from source to destination and crafting campaigns with unlimited profile attributes, events, or actions.

Details

Year Founded
2012
Website
customer.io