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Customer.io

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890 reviews
  • 1 profiles
  • 7 categories
Average star rating
4.4
#1 in 2 categories
Grid® leader
Serving customers since
2012
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Customer.io Reviews

Review Filters
Profile Name
Star Rating
573
275
28
6
9
Verified User
G
Verified User
07/25/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Constant Innovation, Minimal Learning Curve

I appreciate Customer.io's constant new features and releases, which assure me it will be ahead of the curve. I also love the live webinars and sessions held by the team, which elevate the community. The ease of use in creating campaigns stands out to me, and the AI assistant has saved me time on manual tasks. It's an out-of-the-box solution that allows us to target users with accuracy and has a minimal learning curve to be efficient.
Verified User in Financial Services
AF
Verified User in Financial Services
07/24/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Powerful tool for marketers

There are so many capabilities beyond just blast campaigns: using webhooks, triggering campaigns based on object updates, etc. If you're a technical marketer, there is so much you can do with Customer.io.
Verushka A.
VA
Verushka A.
Brand and Communications Coordinator at GoGoGrandparent
07/24/2026
Validated Reviewer
Verified Current User
Review source: Organic

Time-Saving and Feature-Rich Automation Tool

I think Customer.io is rather easy to use. It was complicated initially since I didn't have any knowledge of it, but as I've been using it for about two years, it's been very easy to adapt to. It has very cool features, allowing us to access a lot of our customer data, and it simplifies the process of creating emails. I appreciate that everything is in one place, so there's no need for additional processes or asking the engineer team for information. It's all automatically uploaded into the system, which saves me time. Anything that saves me time makes me happy, and that's exactly what Customer.io does.

About

Contact

HQ Location:
Portland, OR

Social

@CustomerIO

What is Customer.io?

Create personalized customer journeys that engage and convert with our versatile customer engagement platform. Scale, flex, and innovate at your own pace. Because when powered by data, your messages lead to meaningful relationships.Deliver meaningful interactions: Make every message relevant by building unique customer interactions across mobile and web using email, in-app messages, SMS, and push notifications.Designed to help you scale: Manage all your messaging in one place with a platform that seamlessly integrates with the tools you use every day.Data without limits: Put an end to data silos by easily moving real-time data from source to destination and crafting campaigns with unlimited profile attributes, events, or actions.

Details

Year Founded
2012
Website
customer.io