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Customer.io

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889 reviews
  • 1 profiles
  • 7 categories
Average star rating
4.4
#1 in 2 categories
Grid® leader
Serving customers since
2012
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573
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Customer.io Reviews

Review Filters
Profile Name
Star Rating
573
275
27
6
9
Abhinav J.
AJ
Abhinav J.
07/29/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Powerful Automation with Excellent Personalization Capabilities

What I love about Customer.io the most is how easy it is to create personalized customer journeys without needing a ton of technical knowledge. The automation builder is easy to use, the segmentation options are powerful and it integrates nicely with other tools. I like being able to send very targeted emails and messages based on actual user behavior, which helps improve engagement and conversion rates. The reporting features are helpful too for understanding how your campaigns are performing and making data driven improvements. All in all, it has a good balance of flexibility and ease of use.
Verified User in Banking
UB
Verified User in Banking
07/28/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Clear Customer Journeys and Drop-Off Funnels Made Easy

Easy to see customer journeys, dropoff funnels
Verified User in Consumer Goods
UC
Verified User in Consumer Goods
07/28/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Helpful AI Assistant and Unified Messaging, but Needs More Integrations

The AI chat assistant is very helpful. I like that it can connect WhatsApp, SMS, and email all in one place, which makes it much easier to manage conversations.

About

Contact

HQ Location:
Portland, OR

Social

@CustomerIO

What is Customer.io?

Create personalized customer journeys that engage and convert with our versatile customer engagement platform. Scale, flex, and innovate at your own pace. Because when powered by data, your messages lead to meaningful relationships.Deliver meaningful interactions: Make every message relevant by building unique customer interactions across mobile and web using email, in-app messages, SMS, and push notifications.Designed to help you scale: Manage all your messaging in one place with a platform that seamlessly integrates with the tools you use every day.Data without limits: Put an end to data silos by easily moving real-time data from source to destination and crafting campaigns with unlimited profile attributes, events, or actions.

Details

Year Founded
2012
Website
customer.io