Product Avatar Image

Customer.io

Show rating breakdown
890 reviews
  • 1 profiles
  • 7 categories
Average star rating
4.4
#1 in 2 categories
Grid® leader
Serving customers since
2012
Profile Filters

All Products & Services

Profile Name

Star Rating

573
275
27
6
9

Customer.io Reviews

Review Filters
Profile Name
Star Rating
573
275
27
6
9
Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
07/23/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Clear, Easy-to-Filter Dashboard for Newsletter Analysis

The dashboard provides clear results! I can easily filter to find the newsletters that I would like to analyze and pull their data for without seeing a cluttered spreadsheet.
Verified User
G
Verified User
07/23/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Ease of Use with Smart Features, Yet Improvement Needed

I like Customer.io's ease of use; the learning curve was manageable for me when switching over, and it allows me to manage the platform efficiently and train others. The AI analysis feature is valuable as I use it to improve my newsletter copies before sending them out. I appreciate how easy it is to start a new newsletter from a pre-existing one using their templates. The metrics provide clear insights after sending newsletters or setting up drip campaigns.
Jerin T.
JT
Jerin T.
Analyst | Product | MSc Business Analytics @ UCD Smurfit | Salesforce Certified | SQL | Python | Power BI
07/23/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Highly Customizable but Setup Challenges Exist

I like how customizable Customer.io is to our liking. I appreciate the way I can customize an action to do what I want, rather than being limited to predefined options.

About

Contact

HQ Location:
Portland, OR

Social

@CustomerIO

What is Customer.io?

Create personalized customer journeys that engage and convert with our versatile customer engagement platform. Scale, flex, and innovate at your own pace. Because when powered by data, your messages lead to meaningful relationships.Deliver meaningful interactions: Make every message relevant by building unique customer interactions across mobile and web using email, in-app messages, SMS, and push notifications.Designed to help you scale: Manage all your messaging in one place with a platform that seamlessly integrates with the tools you use every day.Data without limits: Put an end to data silos by easily moving real-time data from source to destination and crafting campaigns with unlimited profile attributes, events, or actions.

Details

Year Founded
2012
Website
customer.io