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Customer.io

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954 reviews
  • 1 profiles
  • 7 categories
Average star rating
4.4
#1 in 3 categories
Grid® leader
Serving customers since
2012
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607
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9

Customer.io Reviews

Review Filters
Profile Name
Star Rating
607
300
32
6
9
Patrick C.
PC
Patrick C.
09/25/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

One Platform That Replaced Salesforce and Freshworks

It's the best Customer Journey and comms with the best segmentation tools around. It's very integrated to our backend and fast - uses good AI and has great support. Pricing is great and the UI is simple.
Verified User in Financial Services
AF
Verified User in Financial Services
09/25/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Powerful Campaigns With Endless Customer Outreach Possibilities

I love the campaigns and all the possibilities we have for reaching out to customers.
Rémon v.
RV
Rémon v.
09/25/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Smart, Fast Automation Flows with a Standout AI Agent Feature

Customer.io is a smart, fast tool for creating automation flows, and I really love the AI agent function.

About

Contact

HQ Location:
Portland, OR

Social

@CustomerIO

What is Customer.io?

Create personalized customer journeys that engage and convert with our versatile customer engagement platform. Scale, flex, and innovate at your own pace. Because when powered by data, your messages lead to meaningful relationships.Deliver meaningful interactions: Make every message relevant by building unique customer interactions across mobile and web using email, in-app messages, SMS, and push notifications.Designed to help you scale: Manage all your messaging in one place with a platform that seamlessly integrates with the tools you use every day.Data without limits: Put an end to data silos by easily moving real-time data from source to destination and crafting campaigns with unlimited profile attributes, events, or actions.

Details

Year Founded
2012
Website
customer.io