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Customer.io

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890 reviews
  • 1 profiles
  • 7 categories
Average star rating
4.4
#1 in 2 categories
Grid® leader
Serving customers since
2012
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573
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Customer.io Reviews

Review Filters
Profile Name
Star Rating
573
275
27
6
9
Verified User in Financial Services
AF
Verified User in Financial Services
07/23/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Great concept, but Campaigns/Automations needs improvement

Good concept! The Campaigns/Automations feature is really useful for automating long-running workflows, especially when you need processes to run over time without constant manual effort.
Verified User
G
Verified User
07/23/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Powerful Segmentation, Slight Learning Curve

I really like Customer.io's powerful segmentation and targeting capabilities. It allows us to not only target by events and attributes but also to dive into the specific properties of an event and combine them in various ways to target different audiences.
igor c.
IC
igor c.
07/23/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Good tool, reasonable price, but lacks on reporting

The tool to schedule campaigns and the recent implementations like link shortner

About

Contact

HQ Location:
Portland, OR

Social

@CustomerIO

What is Customer.io?

Create personalized customer journeys that engage and convert with our versatile customer engagement platform. Scale, flex, and innovate at your own pace. Because when powered by data, your messages lead to meaningful relationships.Deliver meaningful interactions: Make every message relevant by building unique customer interactions across mobile and web using email, in-app messages, SMS, and push notifications.Designed to help you scale: Manage all your messaging in one place with a platform that seamlessly integrates with the tools you use every day.Data without limits: Put an end to data silos by easily moving real-time data from source to destination and crafting campaigns with unlimited profile attributes, events, or actions.

Details

Year Founded
2012
Website
customer.io