CTM
761 reviews
- 1 profiles
- 10 categories
Average star rating
4.5
Serving customers since
2009
CTM Reviews
KL
Kaden L.
All the number buying capabilities you will ever need
I love their AI tools. They can analyze call transcripts. They also have tools that let us score the quality of the call like call duration which allows us to create custom events for our ads.
EC
Elijah C.
Efficient & Seamless Call Tracking Solution
I have not noticed any thing new about CTM, I saw the transcription features, but nothing else substantial.
LV
Loganathan V.
Senior IT Services SpecialistCallTrackingMetrics: A Strong Solution for Optimizing Call Tracking and Marketing Performance
I would say that their routing features have improved a lot in the recent years. Now setting up an IVR menu and smart routing makes it easy for the team members to get the right amount of calls.
We started using their speech to text transcriptions and keyword spotting. Instead of listening to audio for hours, we use the transcript scan.
About
What is CTM?
CTM suite of reporting will tell you who called, how they found you, patterns in call timing, patterns in caller location, keywords leading to calls, landing pages leading to calls, how each of your CSR's are performing on calls, and even the ROI on your advertising costs for each of your campaigns.
Details
Year Founded
2009
Website
www.ctm.com