CTM
761 reviews
- 1 profiles
- 10 categories
Average star rating
4.5
Serving customers since
2009
CTM Reviews
NH
Natalie H.
Effortless Call Tracking with Clear Insights
I love that CallTrackingMetrics is so easy to use. The reporting is straightforward, and setting up a call tracking number is incredibly simple. In just under 5 minutes, I was able to purchase a phone number for one of our commercials to track call volume effectively. The setup process is very straightforward, and their team was there to help, but honestly, it wasn't even necessary because the process was so simple. I appreciate how it helps decrease the ambiguity of call volume, allowing us to understand which marketing efforts provide the most value. The dashboard is great, and I look at it weekly with our sales team to discuss the quality and status of leads directly from commercials. It gives me clear data on advertising effectiveness, which is invaluable for iterating our marketing strategies.
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Mandie H.
Chief of OperationsEmpowers Call Management with Robust Features
CallTrackingMetrics has been incredible for us by solving our problem of needing countless phone numbers and being able to rotate through them. I love that we can have unlimited users without having to worry about per-user fees. It's great that we can record and transcribe all our calls, and they've even started utilizing AI to review some of them, which is super helpful. Their team is accessible and responsive when we have questions, especially about using the API connector or starting the white label service. We recently went through their training program with Chris Nally, and he was fantastic—extremely thorough and able to customize the training to our quite unique needs. The CallTrackingMetrics team has really impressed us.
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Alexa G.
Senior marketing manager focused on digital advertising.Boosts Marketing ROI with Advanced Tracking Features
I love that CallTrackingMetrics can tie session information to the call so that I can get really granular with my tracking. This allows us to build dashboards that connect the call to the CRM and see how it moves through our sales funnel, all the way to revenue. It lets us understand how different advertising channels compare against each other and provides a way to attribute our organic efforts. CallTrackingMetrics enables closed-loop attribution, and thanks to it, I will start using offline conversions to optimize my Google Advertising and improve efficiency and lead quality. The initial setup was fairly straightforward.
About
What is CTM?
CTM suite of reporting will tell you who called, how they found you, patterns in call timing, patterns in caller location, keywords leading to calls, landing pages leading to calls, how each of your CSR's are performing on calls, and even the ROI on your advertising costs for each of your campaigns.
Details
Year Founded
2009
Website
www.ctm.com