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CSG

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55 reviews
  • 8 profiles
  • 16 categories
Average star rating
4.5
Serving customers since
1994
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CSG Forte

18 reviews

Forte Payment Systems offers merchants a broad range of payment solutions, including credit card and debit card processing, ACH/eCheck origination, check verification and fraud prevention.

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CSG Xponent

14 reviews

CSG Xponent is a modern customer engagement platform that brings data, decisioning, and message delivery into one system. It helps teams design and automate connected experiences across SMS, email, voice, print, web, and in-app channels. With real-time journeys, built-in analytics, and centralized control, Xponent reduces manual work and improves customer clarity for brand loyalty. One platform, one partner, and one connected experience across every channel.

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CSG International

13 reviews

CSG is a provider of software and services that help companies around the world monetize and digitally enable the customer experience.

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CSG Ascendon

3 reviews

The Digital Economy is here. And it's here to stay. Participation is no longer an option. Organizations must position their digital services programs with a spectrum of services for monetization opportunities, while having the flexibility and elasticity to keep up with a market that rapidly continues to grow and define itself.

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CSG Encompass

2 reviews

CSG Encompass is a real-time, charging, convergent billing, customer and revenue management system.

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CSG Advanced Convergent Platform (ACP)

2 reviews

CSG Revenue Management is a cost-effective solution that processes vast transaction volumes, for online mediation, offline mediation and service activation, all in one consistent framework for ease of use and efficiency.

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CSG Quote & Order

2 reviews

CSG Quote & Order is the definitive CPQ and order management solution for telco, financial services, and complex enterprises.

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CSG Field Service Management

1 review

CSG Field Service Management provides field service management and automation tools that optimize team productivity and respect customers availability. Reduce cost of service, improve the service experience and turn your operations into an opportunity to drive incremental revenue.

Profile Name

Star Rating

42
10
2
0
1

CSG Reviews

Review Filters
Profile Name
Star Rating
42
10
2
0
1
Verified User in Internet
AI
Verified User in Internet
12/23/2025
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Outstanding Support and Feature Updates Enhance Our Experience

The weekly call updates provide valuable information about the support tickets we have submitted, as well as details on all upcoming maintenance and new releases that may impact our line of business. These updates also cover any new features that could potentially make it easier for both our customers and employees to navigate the platforms, ultimately helping our company operate more smoothly.
Verified User in Pharmaceuticals
UP
Verified User in Pharmaceuticals
12/19/2025
Validated Reviewer
Review source: Seller invite
Incentivized Review

Outstanding Customer Support Sets CSG Apart

The CSG team is what makes the product. Customer Support is first in class.
Joe S.
JS
Joe S.
Business Analyst at Walgreens
12/19/2025
Validated Reviewer
Review source: Seller invite
Incentivized Review

Empowers Customer Engagement with Few Glitches

I use CSG Xponent to reach customers in real-time with low latency via the IVR channel. The web-based portal is very handy, allowing us to troubleshoot issues quickly. It's great that it allows non-technical analysts to review call results, record input, and metadata quickly and efficiently without relying on back-end databases. I appreciate how CSG Xponent allows us to engage more deeply with our customers through our 'enriched call' program, delivering personalized notifications, asking questions about customers' intent, and ultimately optimizing operations. CSG support team, especially Melissa Tabor and Jody Pritchett are extremely valuable to us, addressing any concerns, enhancements, and questions quickly and effectively.

About

Contact

HQ Location:
Greenwood Village, CO

Social

@csg_i

What is CSG?

CSG is a multinational corporation known for providing business support solutions that help companies improve customer interactions, manage revenue, and drive profitability. Their portfolio includes billing and revenue management, customer experience, and digital monetization solutions tailored to the needs of various industries including telecommunications, media, entertainment, and technology. CSG's innovative solutions are designed to support the launch and monetization of new services, streamline operations, and enhance customer engagement through a variety of platforms and services. With their website at https://www.csgi.com/, CSG showcases their expertise in transforming client interactions into profitable relationships by leveraging advanced technologies and extensive industry experience.

Details

Year Founded
1994
Ownership
CSGS
Website
www.csgi.com