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CSG

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55 reviews
  • 8 profiles
  • 16 categories
Average star rating
4.5
Serving customers since
1994
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CSG Forte

18 reviews

Forte Payment Systems offers merchants a broad range of payment solutions, including credit card and debit card processing, ACH/eCheck origination, check verification and fraud prevention.

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CSG Xponent

14 reviews

CSG Xponent is a modern customer engagement platform that brings data, decisioning, and message delivery into one system. It helps teams design and automate connected experiences across SMS, email, voice, print, web, and in-app channels. With real-time journeys, built-in analytics, and centralized control, Xponent reduces manual work and improves customer clarity for brand loyalty. One platform, one partner, and one connected experience across every channel.

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CSG International

13 reviews

CSG is a provider of software and services that help companies around the world monetize and digitally enable the customer experience.

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CSG Ascendon

3 reviews

The Digital Economy is here. And it's here to stay. Participation is no longer an option. Organizations must position their digital services programs with a spectrum of services for monetization opportunities, while having the flexibility and elasticity to keep up with a market that rapidly continues to grow and define itself.

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CSG Encompass

2 reviews

CSG Encompass is a real-time, charging, convergent billing, customer and revenue management system.

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CSG Advanced Convergent Platform (ACP)

2 reviews

CSG Revenue Management is a cost-effective solution that processes vast transaction volumes, for online mediation, offline mediation and service activation, all in one consistent framework for ease of use and efficiency.

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CSG Quote & Order

2 reviews

CSG Quote & Order is the definitive CPQ and order management solution for telco, financial services, and complex enterprises.

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CSG Field Service Management

1 review

CSG Field Service Management provides field service management and automation tools that optimize team productivity and respect customers availability. Reduce cost of service, improve the service experience and turn your operations into an opportunity to drive incremental revenue.

Profile Name

Star Rating

42
10
2
0
1

CSG Reviews

Review Filters
Profile Name
Star Rating
42
10
2
0
1
JJ
Jan Vraagaard J.
01/27/2026
Validated Reviewer
Review source: Seller invite

Promising Tool for Customer Journey Orchestration

I like how CSG Xponent is designed for customer journey orchestration, offering capabilities to limit calls to customer service and enhancing the customer experience levels. I'm especially interested in its next best offer use cases. The platform's trigger-based design allows us to feed all our data into it, enabling us to create customer journeys efficiently. As we navigate the implementation phase, I find the setup to be manageable with no surprises so far.
NK
Nate K.
01/26/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Flexible Volume Control That Reduces FTE, with a Smooth Collaborative Implementation

It is great for reducing the FTE needed to reach our customers while being flexible enough to ensure we can control volumes. Implementation was very collaborative and for our use case was not a heavy lift.
John R.
JR
John R.
President at Intech Worldwide, LP
01/15/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Effortless Integrations with Outstanding Support

I really like CSG Forte for their technology, their integrations team, and their behind-the-scenes support team. With CSG Forte, we've been able to introduce new technologies like text to pay, email to pay, and voice to pay to our customers. It's especially helpful when dealing with government services since we can operate in both English or Spanish. The initial setup was very easy, and our technology team worked seamlessly with their team for successful integrations. We've been handling hundreds of thousands of credit card transactions and financial reporting back to the clients without any issues. I also appreciate their strong support and feel they're on the leading edge of technology.

About

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HQ Location:
Greenwood Village, CO

Social

@csg_i

What is CSG?

CSG is a multinational corporation known for providing business support solutions that help companies improve customer interactions, manage revenue, and drive profitability. Their portfolio includes billing and revenue management, customer experience, and digital monetization solutions tailored to the needs of various industries including telecommunications, media, entertainment, and technology. CSG's innovative solutions are designed to support the launch and monetization of new services, streamline operations, and enhance customer engagement through a variety of platforms and services. With their website at https://www.csgi.com/, CSG showcases their expertise in transforming client interactions into profitable relationships by leveraging advanced technologies and extensive industry experience.

Details

Year Founded
1994
Ownership
CSGS
Website
www.csgi.com