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CSG

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55 reviews
  • 10 profiles
  • 16 categories
Average star rating
4.5
Serving customers since
1994
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42
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CSG Reviews

Review Filters
Profile Name
Star Rating
42
10
2
0
1
Verified User in Internet
AI
Verified User in Internet
12/23/2025
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Outstanding Support and Feature Updates Enhance Our Experience

The weekly call updates provide valuable information about the support tickets we have submitted, as well as details on all upcoming maintenance and new releases that may impact our line of business. These updates also cover any new features that could potentially make it easier for both our customers and employees to navigate the platforms, ultimately helping our company operate more smoothly.
Verified User in Pharmaceuticals
UP
Verified User in Pharmaceuticals
12/19/2025
Validated Reviewer
Review source: Seller invite
Incentivized Review

Outstanding Customer Support Sets CSG Apart

The CSG team is what makes the product. Customer Support is first in class.
Joe S.
JS
Joe S.
Business Analyst at Walgreens
12/19/2025
Validated Reviewer
Review source: Seller invite
Incentivized Review

Empowers Customer Engagement with Few Glitches

I use CSG Xponent to reach customers in real-time with low latency via the IVR channel. The web-based portal is very handy, allowing us to troubleshoot issues quickly. It's great that it allows non-technical analysts to review call results, record input, and metadata quickly and efficiently without relying on back-end databases. I appreciate how CSG Xponent allows us to engage more deeply with our customers through our 'enriched call' program, delivering personalized notifications, asking questions about customers' intent, and ultimately optimizing operations. CSG support team, especially Melissa Tabor and Jody Pritchett are extremely valuable to us, addressing any concerns, enhancements, and questions quickly and effectively.

About

Contact

HQ Location:
Greenwood Village, CO

Social

@csg_i

What is CSG?

CSG is a multinational corporation known for providing business support solutions that help companies improve customer interactions, manage revenue, and drive profitability. Their portfolio includes billing and revenue management, customer experience, and digital monetization solutions tailored to the needs of various industries including telecommunications, media, entertainment, and technology. CSG's innovative solutions are designed to support the launch and monetization of new services, streamline operations, and enhance customer engagement through a variety of platforms and services. With their website at https://www.csgi.com/, CSG showcases their expertise in transforming client interactions into profitable relationships by leveraging advanced technologies and extensive industry experience.

Details

Year Founded
1994
Ownership
CSGS
Website
www.csgi.com