Chattermill
252 reviews
- 1 profiles
- 3 categories
Average star rating
4.4
#1 in 1 categories
Grid® leader
Serving customers since
2015
Chattermill Reviews
UF
Verified User in Food & Beverages
Enterprise (> 1000 emp.)Effortless Analysis of High-Volume Feedback into Actionable Customer Drivers
Working with high volumes of weekly customer feedback across different markets, manual review was impossible. Chattermill makes it effortless to analyze unstructured feedback and pinpoint exact customer sentiment down to specific ingredients, recipe clarity, packaging, or delivery issues. It connects feedback directly to actionable drivers, allowing our teams to make fast adjustments to menus, supplier quality, and packaging without digging into many documents or spreadsheets
CH
Verified User in Hospitality
Mid-Market (51-1000 emp.)Great tool to gather guest feedback and take action
What stands out the most now is the AI sentiment tagging. It goes beyond basic keyword matching to truly understand the context of what customers are praising or complaining about which is incredibly valuable for us (especially in the hospitality industry). Combined with the ability to create custom dashboards and automated workflows, it allows us to see everything at a glance and streamline our entire feedback process effortlessly.
U
Verified User
Enterprise (> 1000 emp.)Various reviews to choose the right tools, with quick installation
I appreciate the diversity of opinions and feedback that help me be sure of what we are developing and understand the problems encountered by companies when they use our tool. The initial installation was great, quick, and efficient.
About
The AI-native CX intelligence platform for teams and agents.
The Chattermill AI-native customer experience intelligence platform helps businesses understand what their customers actually want. It unifies feedback from surveys, reviews, support tickets, conversations, and social media in one place, then uses Lyra, Chattermill's proprietary AI model, to analyze that feedback at scale and turn it into insight the whole business can act on. The same intelligence connects directly into AI agents through MCP and Skills, so teams can query verified customer data from Claude, ChatGPT, or any MCP-compatible agent. Amazon, Uber, Booking.com, Santander, Tesco, JustEat, and H&M use Chattermill to understand their customers and grow their business. Chattermill is a private company headquartered in London, UK.