Chattermill
252 reviews
- 1 profiles
- 3 categories
Average star rating
4.4
#1 in 1 categories
Grid® leader
Serving customers since
2015
Chattermill Reviews
SA
Syed A.
Engineering managerMid-Market (51-1000 emp.)Intuitive Sentiment Analytics, with Room to Refine AI and Dashboards
I like Chattermill’s interface and analytics because they’re intuitive and easy to use. I value its AI-powered sentiment and thematic analysis, feedback aggregation, and custom dashboards. They let me consolidate feedback from multiple channels and automatically identify recurring themes, so I can understand customers’ emotions and affinity for our products, their drawbacks, and customer pain points without manually reviewing large volumes of data. I didn’t set it up myself, but as far as I know, setup went pretty smoothly.
CB
Christoph B.
COOMid-Market (51-1000 emp.)Flexible Feedback Insights, with Room to Improve Theme Detection
I like that I can configure my own reports and dashboards to show the data and insights that are relevant to my region, time frame, use case, or personal needs. I can save and share them, so it’s quite efficient and self-serving, and I don’t need someone else to configure a report for me. I also find it helpful to combine feedback from different channels, including written and voice support. I like the functionality and flexibility.
UO
Verified User in Oil & Energy
Enterprise (> 1000 emp.)AI Insights and Dashboards with High-Quality Support
Chattermill does a very good job of synthesising multiple feedback sources and integrations into one central view utilising AI to extract themes, insights and proactive recommendations. It’s easy to create dashboards for journeys, products, or features, and then see clear sentiment, NPS, and key themes in one place. It seems to perform well and the support from the team is of high quality. Pricing I believe is on the higher side but this is likely dependant on the size of business and support provided.
About
The AI-native CX intelligence platform for teams and agents.
The Chattermill AI-native customer experience intelligence platform helps businesses understand what their customers actually want. It unifies feedback from surveys, reviews, support tickets, conversations, and social media in one place, then uses Lyra, Chattermill's proprietary AI model, to analyze that feedback at scale and turn it into insight the whole business can act on. The same intelligence connects directly into AI agents through MCP and Skills, so teams can query verified customer data from Claude, ChatGPT, or any MCP-compatible agent. Amazon, Uber, Booking.com, Santander, Tesco, JustEat, and H&M use Chattermill to understand their customers and grow their business. Chattermill is a private company headquartered in London, UK.