First and foremost I would say the communication and responsiveness. Trying to implement new technology can be incredibly intimidating and confusing, and they fielded a lot of calls and emails with patience and understanding. I never had to wait long...and truthfully they probably answered some questions that I should have been sending directly to Zoho...but they helped anyway, or tracked down someone at Zoho to answer my question for me. Secondly, they know their stuff inside and out. I tend to get wordy and easily tripped up but they always did a great job of helping me to focus my questions and giving me clear answers. Also, their knowledge of Zoho and experience creating so many custom databases for various businesses and service lines meant that they were able to suggest uses and customizations of Zoho we never would have thought of on our own.