AnswerConnect

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24 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.5
Serving customers since
2002
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AnswerConnect

24 reviews

Voted the #1 Answering Service in 2025 by Forbes, AnswerConnect is a human-powered solution that helps you grow your business by ensuring you never miss a chance to connect with your customers. No bots. No AI. Just real people creating real connections that win customers and build loyalty. We answer calls, book appointments, qualify leads, and handle customer questions, 24/7 – so you’re always there when it matters most. With decades of experience, we act as an extension of your team, delivering friendly, reliable support every time the phone rings. And for every customer, every month, we plant a tree. Because growing your business should grow the planet, too. At AnswerConnect, we provide a comprehensive suite of live, human-powered services designed to help you stay connected with your customers, anytime, anywhere: • 24/7 Real People Call Answering Our service ensures your business never misses a call, day or night. Friendly, professional agents are always available to represent your brand and deliver excellent customer experiences. • After Hours Answering Stay connected even outside of business hours. We keep your lines open so your clients receive the support they need around the clock. • Custom Scripting Every conversation follows scripts tailored to your business, ensuring consistent, on-brand communication that reflects your values. • Lead Capture & Qualification Our agents are trained to capture and qualify leads in real time, helping you focus on high-value opportunities and grow your pipeline. • Appointment Scheduling Take the hassle out of calendar management. We book and manage appointments directly in your preferred system. • Live Chat Support Boost satisfaction and conversions with real-time website chat support that engages visitors when it matters most. • CRM Integrations We integrate directly with your CRM, ensuring all call data, leads, and appointments are accurately logged and seamlessly tracked. • Bilingual Services Reach a broader audience with support in both English and Spanish, making every customer feel heard and understood. Connect with AnswerConnect sales: ☎️ 800-700-8888 🌐 http://www.answerconnect.com 📧 sales@answerconnect.com Connect with AnswerConnect Franchise: ☎️ 800-584-0234 🌐 http://www.answerconnect.com/franchise 📧 franchisesales@answerconnect.com

Profile Name

Star Rating

19
2
2
0
1

AnswerConnect Reviews

Review Filters
Profile Name
Star Rating
19
2
2
0
1
Matt L.
ML
Matt L.
sales directorSmall-Business (50 or fewer emp.)
08/27/2024
Validated Reviewer
Review source: Organic

Absolute disaster and huge regrets to use this company

People in the customer service are nice but it seems that this company cannot control their own system :(
MA
Manish A.
Enterprise (> 1000 emp.)
10/15/2023
Validated Reviewer
Review source: G2 invite
Incentivized Review

Exemplary customer service that goes extra mile

Exceptional customer service and consistently prompt response to inquiries.
Abednigo O.
AO
Abednigo O.
Team Lead IT SUPPORT SERVICESEnterprise (> 1000 emp.)
10/04/2023
Validated Reviewer
Review source: G2 invite
Incentivized Review

Customer experience

Their availability at all times on multiple channels like phones and emails. They are very organized.

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HQ Location:
Portland, OR

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What is AnswerConnect?

AnswerConnect is a professional answering service company that offers 24/7 live call handling to businesses of all sizes. Their services include virtual receptionist support, appointment scheduling, lead qualification, order management, and client intake, among others. Designed to enhance customer engagement, AnswerConnect utilizes a network of live agents to ensure callers receive personalized assistance around the clock. The platform is equipped to integrate with various business tools and applications, facilitating seamless communication and workflow automation.

Details

Year Founded
2002