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Amadeus

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131 reviews
  • 12 profiles
  • 12 categories
Average star rating
4.3
#1 in 1 categories
Grid® leader
Serving customers since
1987

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Amadeus Central Reservations System

17 reviews

The Amadeus Central Reservations System (CRS) is a comprehensive, cloud-based platform designed to centralize and streamline hotel reservation and distribution processes. It enables hotels to manage availability, rates, and inventory across multiple properties and distribution channels from a single, intuitive interface. By integrating with various booking platforms, including online travel agencies (OTAs), global distribution systems (GDS), and direct hotel websites, Amadeus CRS enhances operational efficiency and maximizes revenue potential. Key Features and Functionality: - Centralized Management: Offers a unified dashboard for real-time control over room availability, rates, and inventory across all properties. - Expansive Distribution Reach: Integrates seamlessly with a wide range of distribution channels, including OTAs, GDS, and metasearch platforms, ensuring broad market visibility. - Advanced Revenue Management: Provides tools for dynamic pricing strategies, allowing hotels to adjust rates based on demand, seasonality, and market conditions. - Guest Profile Management: Captures and manages detailed guest information, enabling personalized services and targeted marketing campaigns. - Comprehensive Reporting and Analytics: Delivers in-depth performance insights through interactive dashboards, facilitating data-driven decision-making. Primary Value and Solutions Provided: Amadeus CRS addresses the complexities of hotel reservation management by offering a centralized solution that enhances operational efficiency, reduces the risk of overbooking, and ensures consistent rate distribution across all channels. Its expansive distribution capabilities increase market reach, while advanced revenue management tools empower hotels to optimize pricing strategies. By integrating guest profile management, the system also enables personalized guest experiences, fostering loyalty and driving repeat business. Overall, Amadeus CRS provides a scalable and flexible platform that supports hotels in maximizing revenue and delivering exceptional guest services.

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Star Rating

82
31
15
3
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Amadeus Reviews

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Profile Name
Star Rating
82
31
15
3
0
RATNAM K.
RK
RATNAM K.
Kanoo American Express Travel
04/02/2026
Validated Reviewer
Review source: Organic

Cloud Modernization and NDC Content Make Fare Searches More Efficient

Cloud modernization really helps me access the platform from anywhere. Adding NDC content to the GDS platform also improves the efficiency of fare searches. Other great features include ticket exchange automation and the reporting functions, which make day-to-day work smoother.
Aditya J.
AJ
Aditya J.
03/28/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Simplifies Trip Planning with Smooth Collaboration

It simplifies trip planning and collab with all the considerations as well as smooth experience.
Steph L.
SL
Steph L.
Office Administrator at Cundall
03/27/2026
Validated Reviewer
Review source: Thank You page
Incentivized Review

Centralized, User-Friendly Travel Management

I use Amadeus Cytric to book and manage business travel in one central place. I like that it makes booking travel quick and straightforward. I love that it keeps all my travel info in one place and is easy to use. It works smoothly and makes planning trips quicker.

About

Contact

HQ Location:
Madrid, Spain

Social

@amadeusitgroup

What is Amadeus?

Amadeus is a leading technology company that provides advanced solutions for the travel and tourism industry. Specializing in software and IT services, Amadeus offers a comprehensive range of products that facilitate airline reservation systems, hotel management, travel agency operations, and more. Their innovative platform helps businesses optimize operations, enhance customer experiences, and drive growth in a rapidly evolving market. For more information, visit their website at https://amadeus.com.

Details

Year Founded
1987
Ownership
AMS.MC
Website
amadeus.com