We like that that the myAccess product is currently on-prem which allows us to understand it better and tune it to our environment when needed. It also allows us to troubleshoot easier when we don't have to rely on a support team that isn't in the same time zone as we are.
We are able to mitigate fixes or work arounds on-the-fly rather than relying on and waiting for the next patch or update to the system.
IU is functional and administration is extensive for support within the corporation.
We are looking forward to having the legacy system upgraded to something newer in 2027.
Robust workflows, business rules, and enhanced features really help as overall enhancers.
Support staff, program management and engineering capabilities are above average
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