Absorb holds up for a workforce that is not sitting at a desk. Most of our people are frontline, spread across the country, and getting to training on a phone between shifts. Absorb handles that without us having to build workarounds. The admin side is the other piece. Enrollment rules and automations mean we are not hand-assigning courses every time someone is hired or promoted, and the reporting gets us what we need for compliance without exporting everything into a spreadsheet first. The client success support has been a real differentiator too. Our CSM knows our business and flags things before we ask.

Lots of options in terms of how to set the tool up at the system level, and many options of how to structure and roll out courses at the course level.

I love the client support team - whenever I have a question, my support team is only an email or Teams call away. The UI in the learner experience is simple and customizable, giving us the flexibility we need to guide our learners to our content. I love that we can automate the assignment of onboarding, and I also love the smart search tool inside the admin experience. It predicts what I'm looking for and helps refine my search results to save me time!