Products

ZynTrail is customer service software for small and mid-sized support teams: a help desk and contact centre in one product. Email, phone calls, Facebook Messenger, Instagram, WhatsApp Business and the chat on your website arrive as tickets in one queue. Each customer has one history with every call, email and message in order, so whoever answers sees what was said before. ZynTrail has its own cloud phone system with a softphone in the browser. Every inbound call opens a ticket, missed calls in

Tickets, email and a knowledge base — the full platform for one per-agent price, not a checklist gated behind higher tiers.

Xupport is a helpdesk for teams of any size. Live chat, email and a public form each open the same numbered ticket in one shared inbox, with status, assignee, tags, snooze, merge, SLA and CSAT. Publish a Markdown help center, optionally on your own hostname. The AI assistant answers only from your published articles; if they don't cover the question, a person takes over. Slack on Growth and Scale. Public API and signed webhooks on every plan. Priced per workspace, not per seat. 5-day trial.

Foliosio is an AI-native helpdesk built for solo founders and tiny teams who need to support their customers without hiring a support team or spending hours answering repetitive questions. It brings conversations from chat and email into one inbox, uses product knowledge and context to generate more accurate, relevant answers, and helps founders understand support trends through analytics. Its real value is turning customer support from a constant interruption into a streamlined system that can

VisNetic MailFlow is an email management and help desk solution designed for businesses and teams that need to organize, route, track, and manage customer email efficiently. It transforms shared and departmental email into a structured workflow, helping customer service, support, sales, and IT teams ensure messages reach the right people and are handled promptly. MailFlow provides centralized email management with ticketing, agent assignment, message routing, ticketboxes, standard responses, pr

Silvox ist ein Support- und Ticketing-Tool für kleine Online-Shops. Kundenanfragen per E-Mail landen gebündelt in einem übersichtlichen Postfach, statt im normalen Mailpostfach unterzugehen. Ein Kernfeature ist die direkte Abfrage von Bestell- und Versanddaten, sodass Fragen wie Wo ist meine Bestellung schnell beantwortet sind. Silvox lässt sich als App mit Shopify verbinden, funktioniert aber auch für andere Shopsysteme. Entwickelt in Deutschland, ideal für inhabergeführte Shops, für die Enterp

Gorilla Panel is a client portal and SLA help desk for B2B companies running business critical websites and online stores. Clients submit tickets through the portal, email or GP Connect (a Chrome extension for reporting issues straight from any website), track their support hour pool, response times and task progress, and keep invoices, monthly time reports, contracts and NDAs in one dashboard available 24/7. Two way ClickUp sync shows live statuses, priorities and deadlines. Help Desk packages

AiStarDev LLC builds Glassdesk, an AI support agent for ecommerce teams on Gorgias and Freshdesk. Glassdesk resolves Tier-1 support tickets by answering from the merchant's own help center. Every reply carries the source articles it used, a similarity score for each, and a confidence score. Below the merchant's threshold it escalates to a human with full context instead of guessing. Accuracy is measured by a public, versioned eval suite before it ever answers a customer (getglassdesk.com/evals).

Support Station is a help desk with a shared inbox, knowledge base, and AI assistant for customer support. Teams can publish help articles, manage customer requests, and use an AI assistant that draws on their help content. A website widget gives customers access to help within the product. When a request needs a person, the team can continue the conversation with its context. The free help desk supports up to 5 teammates and 100 tickets per month. Paid AI plans start at $29 per month.