Products

FoneBox is Australia's leading provider of inbound call services.

PromptVoice Studio is a self-serve solution , providing end users with access to superior quality voice prompts and resellers with a recurring revenue stream and an invaluable addition to their existing portfolio.

Our Business Transforms communication and enterprise networks from a legacy environment to VoIP and cloud-based communication

Competella Contact Center Workgroup is a mid-range Contact Center used by companies who want features and functions beyond the level of Skype for Business Response Group Service.

Voicent Blended Call Center is a software for call centers who make outgoing calls and receive incoming calls, that helps manage agents, handle incoming calls, contact people for lead genteration, telemarketing, sales calls, and more.

Kunnect is a call queuing capability that utilizes business information to deliver personalized call treament and to support routing decisions.

CenterWare Xion helps with the routing of inbound and outbound calls as well as analysis and management of service availability, productivity, and efficiency levels.

ia.Enterprise is a quality and liability management solutions that helps with call recording and monitoring, screen capture, quality management, agent scoring, and agent scripted coaching and learning.

NEC Contact Center addresses a call centers critial business objectives from its ability to respond and measuring its preformance to customer satisfaction and management effectiveness and fostering customer loyalty.

Cloud Contact Center is a cloud-based sales lead management system inlcuding inbound and outbound calling.

Q-Suite is a multi tenant system that provides features for both premise based and hosted contact centers.

Cloud4com provides enterprise cloud IaaS services.

A cloud software which dials automatically from the numbers listed and transmit calls only with recognised human voice. Numbers detected to be busy, voice mailed, unanswered or disconnected are shortlisted via softwarealgorithm and are dialled again some other time. This Automated calling dialer not only predicts the correct time of calling from agentside but also saves their time with number dialling process. Predictive Dialer software helps you to analyse the rate of calls connected as well cl

ClearMash is a platform that offers a complete knowledge management solution for contact centers and other knowledge driven department.

Enghouse Interactive provides a range of workforce and business optimization tools which include call and screen recording, speech analytics, workforce management, performance metrics, score cards, cost analysis and reporting tools which are highly scalable and modular enabling you to choose the level of complexity that meets your requirements for continuous performance improvement.

Welcome to Cloudphony

CTI, refers to the Technology intended to improvise your agent productivity by integrating and managing your tele-calling and other communication systems your CRM. Through the single window display, the CTI provides all the relevant information regarding the customer to the agent. This equips the agent with the complete context, helping them provide solutions to the customer quickly and more efficiently thereby boosting their productivity.

Telephony automaton software for the Windows 2000 & NT platforms.

Shadow CMS Enterprise for the Cloud is a fully-scalable unified communication management solution allowing administrators to forecast, monitor and allocate communications management expenses

Brekeke Contact Center Suite (CSS) is a collection of software for building a hosted call center/contact center system.