Products

NovelVox CCIP is an integration and orchestration platform that securely connects contact centers with enterprise systems. It enables governed workflow execution, real-time data access, and AI-powered automation while maintaining compliance, security, and operational control.

Capita Contact: AI-powered customer service, built for the public sector Capita Contact is a next-generation contact centre solution built in partnership with AWS, using Amazon Connect's generative AI technology. It gives organisations — especially those in the public sector — a single platform to manage customer and citizen interactions across every channel: voice, chat, email, text, and social media. What it does Rather than juggling disconnected systems, Capita Contact brings people, proce

Framework (frameworkweb.ai) is an AI front desk for service businesses, an AI voice agent that answers your phone 24/7 so you never miss a customer. We're based in the Greater Toronto Area and serve businesses across Canada. Service businesses lose real revenue to unanswered after-hours calls, during the lunch rush, when both lines ring at once. Most callers don't leave a voicemail; they dial the next business on the list. Framework makes sure the phone always gets answered. What it does: - An