Search results for KB Support

Aiara is a Swiss-built privacy compliance platform for web agencies, SMBs, and in-house teams. It keeps websites compliant with the revised Swiss FADP (DSG), the EU GDPR, and the official FDPIC (EDÖB) guidelines — without the legal-template guesswork. Core features: - Cookie consent banner: a vanilla-JS script under 15 KB, blocks third-party scripts until consent, supports Google Consent Mode V2, with equal-weight Accept and Reject buttons and full mobile optimization. - Automated cookie scanner: crawls each domain on a schedule, classifies cookies and trackers, and keeps the banner and privacy policy in sync with what the site actually loads. - Privacy policy and imprint generator: multilingual legal texts (DE, FR, IT, EN) from a guided questionnaire, updated automatically when laws or tools change. - Consent log: timestamped, pseudonymized proof of consent, exportable on demand. - Multi-domain, multi-tenant: manage hundreds of client domains under one account, with white-label branding and domain-locked scripts. - CMS plugins: WordPress, Joomla, TYPO3, Shopify, Craft CMS, plus a documented API. Built and hosted in Switzerland by Sidora AG. Transparent CHF pricing, no per-visitor fees. Compliance updates pushed automatically. A tiered reseller program for agencies managing client portfolios. Aiara replaces fragmented consent, policy, and scanner tools with one focused platform purpose-built for the Swiss legal context — and equally usable across the EU.

ConvergeDesk is Converge Digital's Gen AI-powered service management platform for teams that need stronger visibility, agentic ticket handling, and dependable support workflows. It covers incident management with automated ticketing and SLA tracking, change management with impact analysis and approval workflows, service requests through a self-service portal and service catalogue, and reporting and analytics. Gen AI and agentic automation classify and route tickets, forecast SLA breaches before they happen, auto-resolve common incidents end-to-end, generate incident summaries and knowledge articles, suggest relevant KB articles in real time, and assess change impact before approval. Integrates with ERP, CRM and security tools, with role-based access and customizable dashboards and workflows.

PQShield is a pioneering cybersecurity company specializing in post-quantum cryptography (PQC), offering a comprehensive suite of quantum-resistant solutions designed to secure hardware, software, and communications against emerging quantum threats. Their product lineup includes highly configurable cryptographic libraries, hardware accelerators, and secure platforms tailored for various applications, from embedded systems to enterprise infrastructure. Key Features and Functionality: - PQMicroLib-Core: An optimized, lightweight PQC library for embedded systems, requiring as little as 13KB of RAM, with options for side-channel attack protection. - PQCryptoLib-Core: A FIPS 140-3 certified cryptographic library supporting NIST-approved post-quantum and hybrid algorithms, featuring a configurable API optimized for hardware acceleration. - PQPlatform-CoPro: A flexible cryptographic coprocessor designed to add post-quantum capabilities to existing security subsystems, offering hardware acceleration and resistance to side-channel and fault injection attacks. - PQPlatform-TrustSys: A high-assurance, PQC-first Root of Trust solution integrating both existing public key and post-quantum algorithms, providing secure boot, firmware updates, and remote attestation. Primary Value and Problem Solved: PQShield addresses the critical need for quantum-resistant security solutions as quantum computing advances threaten traditional cryptographic methods. By providing a range of products that are optimized for performance, security, and minimal resource consumption, PQShield enables organizations across sectors—including IoT, automotive, industrial, and government—to future-proof their systems against quantum-enabled cyber threats. Their solutions facilitate a seamless transition to post-quantum cryptography, ensuring long-term data confidentiality and integrity in an evolving digital landscape.

Cookie Panda is a consent management platform (CMP) that helps businesses collect, enforce and prove user consent under GDPR, CCPA/CPRA, LGPD, PIPL, COPPA and other global privacy laws. It covers the full consent lifecycle in one place: finding every cookie, blocking trackers until consent is given, recording each choice with a signed receipt, and producing audit-ready proof. It works across websites, mobile apps and connected TV. Setup takes minutes. Add one lightweight script, or a native SDK for apps, and Cookie Panda’s automated scanner crawls your site to find and categorize cookies, trackers and vendors. It then generates and maintains your cookie policy. A no-code banner designer lets teams build on-brand consent experiences with multiple layouts, live preview, and copy auto-translated into 30+ languages. The edge-delivered banner loads asynchronously and weighs under 8 KB, so it won’t slow your site down. Cookie Panda detects each visitor’s jurisdiction and applies the correct legal framework automatically, with no manual region rules to maintain. It blocks trackers before consent through script rewriting and supports Google Consent Mode v2, Global Privacy Control, IAB TCF v2.3 and the IAB Global Privacy Platform (GPP). Every consent event is stored with full context and a cryptographically signed receipt. Complete audit trails can be exported as CSV or compliance reports at any time. Consent analytics show accept, reject and partial rates by category, geography, device and jurisdiction, alongside a live compliance score. Built-in DSAR automation handles data subject requests through a public intake form and an SLA-tracked workflow, so requests don’t go overdue.

PeakTrace is an advanced DNA sequencing basecaller developed by Nucleics, designed to enhance the quality and read length of Sanger sequencing traces. Compatible with all ABI DNA sequencers—including models like the ABI 377, 310, 3700, 3730, 3100, 3130, 3500, and 3730xl—PeakTrace offers significant improvements over traditional basecallers such as ABI's KB Basecaller. By reprocessing raw sequencing data, it delivers up to 50% more high-quality bases per trace, resulting in longer reads and clearer trace appearances. This enhancement not only increases the accuracy of sequencing data but also boosts user satisfaction by providing more reliable results. Key Features and Functionality: - Extended Read Lengths: Achieves up to 50% more high-quality bases compared to standard basecallers, allowing for longer and more informative sequencing reads. - Enhanced Trace Quality: Improves peak resolution and clarity, facilitating easier manual verification and interpretation of sequencing data. - Broad Compatibility: Supports a wide range of ABI DNA sequencers, ensuring seamless integration into existing laboratory workflows. - Flexible Deployment Options: Available in multiple formats, including the standalone PeakTrace:Box system for on-site processing and the Auto PeakTrace RP software for online trace processing, catering to diverse user needs. - Cost-Effective Processing: Operates on a pay-per-use model, charging only for traces that are successfully improved, thereby optimizing cost efficiency. Primary Value and User Solutions: PeakTrace addresses the common challenges faced by researchers and sequencing facilities in obtaining high-quality DNA sequencing data. By significantly enhancing read lengths and trace clarity, it reduces the need for re-sequencing, saving both time and resources. The improved data quality leads to more accurate downstream analyses, benefiting applications such as genetic research, diagnostics, and molecular biology studies. Additionally, the flexibility in deployment options ensures that laboratories of varying sizes and capacities can integrate PeakTrace into their operations, enhancing overall sequencing efficiency and throughput.

5chat is a high-performance live chat solution designed to enhance customer engagement without compromising website speed. With a minimal footprint of under 15KB and loading times under 50 milliseconds, it ensures optimal site performance while providing robust support features. Ideal for startups and performance-focused businesses, 5chat facilitates real-time communication, helping to convert visitors into loyal customers. Key Features and Functionality: - Ultra-Fast Performance: Engineered for speed, 5chat's lightweight design preserves Core Web Vitals and SEO rankings, ensuring a seamless user experience. - AI-Powered Tools: Incorporates intelligent features such as automatic conversation tagging and real-time summaries, streamlining support processes and enhancing efficiency. - Easy Integration: Offers straightforward setup with options like a one-click WordPress plugin or a simple code snippet, enabling deployment in under two minutes. - Intuitive User Interface: Designed to resemble familiar messaging apps, reducing the learning curve for support agents and promoting immediate productivity. - Mobile Accessibility: Provides dedicated iOS and Android applications, allowing teams to manage customer interactions from anywhere. - Smart Ticketing System: Automatically converts missed chats into support tickets via email, ensuring no customer query goes unanswered. Primary Value and User Solutions: 5chat addresses the common challenge of integrating live chat functionality without degrading website performance. By offering a lightweight, AI-enhanced platform, it enables businesses to engage with customers in real-time, improving satisfaction and driving sales. Its rapid setup and intuitive design make it accessible for teams of all sizes, while mobile support ensures continuous connectivity. Ultimately, 5chat empowers businesses to provide efficient, responsive customer service without sacrificing site speed or user experience.

Video recording infrastructure for the modern web. VIDTREO enables businesses to capture, process, and understand video directly from the browser — no plugins, no servers, no complexity. VIDTREO Recorder handles the entire video pipeline: real-time recording with camera and screen capture, in-browser MP4 transcoding, and automatic upload to the VIDTREO Edge API. What traditionally required stitching together multiple vendors and heavy infrastructure, VIDTREO reduces to four lines of code. Three products, one platform: → VIDTREO Recorder — Drop-in components for React, Web Components, and Vanilla JS. Camera, screen, or both. Under 40 KB. → VIDTREO Edge API — Global edge processing, encrypted storage, webhooks, billing, and a full management dashboard. Zero egress fees. → VIDTREO AI — Automatic transcription, summaries, and language detection built into every recording. Transparent pricing: $0.01/min. No monthly minimums. No hidden fees. Built for teams shipping video: EdTech platforms recording async lessons. HR teams scaling video interviews. SaaS products adding screen recording. Support teams capturing visual bug reports. Healthcare providers enabling secure consultations. We built VIDTREO because video infrastructure shouldn't be a bottleneck. Capture → Process → Understand. That simple.

VeloxonHub ProofLoom is a social proof and conversion platform for online businesses, course creators, agencies and service providers. It shows real customer activity on your website, collects testimonials with permission, and turns your best feedback into social media posts. Add one small script (about 4 KB) to any website, including WordPress, Shopify, Webflow, Wix and Squarespace. ProofLoom then displays live purchases, sign-ups, bookings, registrations and visitor counts from real events. Stripe, Shopify and WooCommerce connect natively, and 120+ other apps connect by webhook, Zapier or Make. Every message comes from a real event, and small counts stay hidden. Campaigns let you choose which proof appears on which pages and devices, with timing rules, a per-visit maximum, a consent mode that waits for your cookie banner, and one-click rollback for every publish. Collection forms gather star ratings and testimonials with clear usage permission, and approved quotes can be embedded as a testimonial wall on any page. Analytics track impressions, clicks and conversions. Every plan also includes a VeloxonHub Social workspace with monthly AI credits (or your own AI key). Use it to turn testimonials into posts and visuals, schedule them to your connected social accounts, and manage team roles and approvals. Business and Agency plans support multiple brands with separate sites, proof and posts.

Orbo is a consent management platform built for the people who actually install cookie banners: web developers, freelancers, and agencies managing client sites. Orbo blocks tracking scripts before they fire using three layered methods — pre-load script interception that stops trackers before the browser sends a single request, real-time page monitoring that neutralizes scripts and iframes as the page renders, and a full-page startup sweep as the safety net. You can verify the blocking yourself in your browser's network tab. Every consent decision is captured in a timestamped, exportable log — including which banner version each visitor saw — so when a client or auditor asks how consent is handled, you have the record ready. Consent data is anonymized; no raw IPs are stored. The entire service runs on the edge: a 30 KB zero-dependency script served from 335+ locations worldwide with ~50 ms median response, so the banner never drags down page speed or Core Web Vitals. Built for client work: manage every site from one dashboard, then transfer account ownership to your client when the project wraps — their card takes over billing, and you keep collaborator access to manage the banner. Includes an automated cookie scanner, cookie policy generator, Global Privacy Control auto-honoring, and a WCAG 2.2 accessible, fully customizable banner. Designed to support compliance work under GDPR, CCPA/CPRA, PIPEDA, LGPD, and similar frameworks. Native WordPress plugin — live in about 10 minutes. Free forever for small sites.