Converge Digital
- 2 profiles
- 2 categories
All Products & Services
Converge Buy digitizes end-to-end procurement by connecting your PR system and vendors in one workflow. Vendor onboarding with compliance validation, indent/PR management with governed approval routing, RFQ collection and comparison, purchase order tracking, invoice processing and reports, all synced with your ERP/SAP. Gen AI and agentic automation draft RFQs, score vendor risk, generate POs, surface spend anomalies and trigger compliance workflows.
ConvergeDesk is Converge Digital's Gen AI-powered service management platform for teams that need stronger visibility, agentic ticket handling, and dependable support workflows. It covers incident management with automated ticketing and SLA tracking, change management with impact analysis and approval workflows, service requests through a self-service portal and service catalogue, and reporting and analytics. Gen AI and agentic automation classify and route tickets, forecast SLA breaches before they happen, auto-resolve common incidents end-to-end, generate incident summaries and knowledge articles, suggest relevant KB articles in real time, and assess change impact before approval. Integrates with ERP, CRM and security tools, with role-based access and customizable dashboards and workflows.