A high frequency of issues can generate an overwhelming number of customer complaint tickets and incorrect delegation to teams to handle them. This leads to a spike in MTTR (mean time taken to resolve) and a dip in FCR (First Call Resolution). The solution mitigates these issues by training a multi-factor ML model that considers factors like ticket impact, urgency, priority, issue description and other features to predict the most relevant group to resolve a ticket. A pool of models is run throu
Customer churn refers to the loss of existing clients or customers. This solution identifies newspaper customers who are more likely to discontinue their current subscription. During the training stage, the solution automatically conducts feature interaction on the training data and selects a subset of features based on feature importance. It then trains multiple models and identifies the best performing model. This model is then selected for prediction on new data.
Customer churn refers to the loss of existing clients or customers. This solution identifies bank customers who are more likely to close their account and leave the bank. During the training stage, the solution automatically conducts feature interaction on the training data and selects a subset of features based on feature importance. It then trains multiple models and identifies the best performing model. This model is then selected for prediction on new data.
Customer churn refers to the loss of existing clients or customers. This solution identifies insurance customers who are more likely to close/not renew their policies with the insurance provider. During the training stage, the solution automatically conducts feature interaction on the training data and selects a subset of features based on feature importance. It then trains multiple models and identifies the best performing model. This model is then selected for prediction on new data.
Customer churn refers to the loss of existing clients or customers. This solution identifies mobile network subscribers who are more likely to change their operator. During the training stage, the solution automatically conducts feature interaction on the training data and selects a subset of features based on feature importance. It then trains multiple models and identifies the best performing model. This model is then selected for prediction on new data.
Datavare Exchange Restore Software facilitates instant restoration of PST data to Exchange Server. The software restores PST file items into Exchange in a few clicks with this tool. There is no requirement of MS Outlook to restore Exchange mailboxes from PST file.
Transiris Austria GmbH is a subsidiary of Transiris Corporation, a global consultancy specializing in marketing technologies and digital transformation solutions. Established in 2016 and headquartered in Vienna, Austria, Transiris Austria GmbH offers a comprehensive suite of services designed to enhance marketing strategies and operational efficiencies for businesses across various industries. Key Features and Functionality: - Marketing Automation: Implementation and optimization of automated
Brain+Trust Insights, Inc. is a data science consulting firm specializing in helping organizations unlock the full potential of their data assets. By leveraging advanced analytics, artificial intelligence, and machine learning, they transform complex data into actionable insights that drive strategic decision-making and business growth. Their expertise spans various industries, enabling clients to enhance customer experiences, optimize operations, and develop innovative products. Key Features a
The Nasdaq Sustainable Bond Network is a global, publicly accessible platform designed to enhance transparency and accessibility in the sustainable bond market. Launched in 2019, NSBN connects issuers of green, social, and sustainability-linked bonds with investors, facilitating informed investment decisions through comprehensive and standardized data. By providing detailed information on sustainable bonds, including framework documents, allocation and impact reports, and impact metrics, NSBN si
Reston Consulting Group, Inc. , established in 1987, is a Minority and Woman-Owned Small Business dedicated to delivering innovative IT solutions and exceptional service. With over 35 years of experience, RCG has a proven track record in assisting clients across government and commercial sectors to achieve technical, business, and mission success. Their expertise spans IT services, data center consolidation, virtualization, service desk operations, infrastructure management, and cybersecurity su
Ignitho’s CDP accelerator allows implementations in as little as 2 Weeks. By keeping the AI use cases front and center, the CDP accelerator provides an integrated solution framework. our CDP implementation is not just an aggregated repository of customer data with visualizations and basic segmentations. It comes with: 1.Pre-built AI models 2.API based Real-Time Integration of AI Insights 3.Advanced What-If Analysis 4.No Data Duplication 5.Rapid Data Integration with Predefined Schemas
Punch IT Australia Pty Ltd is a specialized consulting firm dedicated to assisting organizations in achieving their digital transformation goals through the effective implementation of ServiceNow solutions. With a focus on aligning ServiceNow's capabilities with clients' operational needs, Punch IT offers comprehensive services that encompass strategy development, architecture design, business process optimization, and tool configuration. Their expertise spans greenfield implementations, migrati
JDS Australia Pty Ltd, established in 2003, is a leading IT solutions provider specializing in ensuring the security, availability, and optimal performance of critical IT systems for enterprises and government departments. With a fully local team of approximately 100 professionals, JDS offers expertise in IT Monitoring , Security, Service Management, Quality Assurance, and Automation. The company is recognized as a trusted partner, delivering tailored solutions that align with clients' unique bu
IBM Security Trusteer Rapport is an advanced endpoint protection solution designed to safeguard users from financial malware and phishing attacks. By leveraging industry-leading technology, it effectively removes malware from desktop devices and prevents users from accessing fraudulent websites. This comprehensive security solution helps organizations reduce costs, enhance fraud detection and prevention, and provide a seamless customer experience. Key Features and Functionality: - Fraud Detec
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Scribe Supply Chain Continuous Assurance: The Hub for Software Supply Chain Transparency & Trust Scribe is a comprehensive software supply chain security solution creating transparency, control, and trust for both software producers and consumers. Scribe helps organizations to address the risk of implicit trust in software products. Scribe continuously attests your software's trustworthiness and supports a workflow for sharing SBOMs across teams and organizations. Scribe helps or
MIP Pty Ltd is a specialized data management, business intelligence , and analytics consulting firm with over 28 years of experience in delivering data warehouse and BI solutions. The company offers a comprehensive suite of services, including data and analytics advisory, digital transformation, staff augmentation, software acquisition, support services, education and data fluency, advanced analytics and data science, artificial intelligence and machine learning, and graph database solution desi
Halcyon Technologies is a custom software development company with a team having expertise in assorted areas to meet your needs which include Application Development, Mobile Application Development, Big Data, Cloud Computing,Salesforce CRM, Digital Marketing, Business Consulting, Maintenance and Support,QA & Testing etc.
We work with progressive brands looking to leverage technology to transform their operations in areas like self-service, digital process automation and more. We provide consulting and engineering services in the area of process automation, self-service and web portals, online selling and order management and web application development.
Restorify is the e-commerce backup app of choice for small businesses. Its like Autosave for your e-Commerce store. We backup Shopify, WooCommerce, BigCommerce, Magento and Wix Stores.