# Customer Complaint Ticket Classification Reviews
**Vendor:** Mphasis  
**Category:** [AWS Marketplace Software](https://www.g2.com/categories/aws-marketplace)
## About Customer Complaint Ticket Classification
A high frequency of issues can generate an overwhelming number of customer complaint tickets and incorrect delegation to teams to handle them. This leads to a spike in MTTR (mean time taken to resolve) and a dip in FCR (First Call Resolution). The solution mitigates these issues by training a multi-factor ML model that considers factors like ticket impact, urgency, priority, issue description and other features to predict the most relevant group to resolve a ticket. A pool of models is run through data to select the most generalizable model for the ticket classification task.






- [View Customer Complaint Ticket Classification pricing details and edition comparison](https://www.g2.com/products/customer-complaint-ticket-classification/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+19%3A35%3A31+-0500&secure%5Bsession_id%5D=288699f2-026c-489c-87bd-5e76ff3ae972&secure%5Btoken%5D=76d4238835a326d5011262ae1657589b9d2e10947c166c7e03367ff2be3534f6&format=llm_user)

## Customer Complaint Ticket Classification Features
**Agentic AI - AWS Marketplace**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration