---
title: Customer Complaint Ticket Classification Reviews
meta_title: 'Customer Complaint Ticket Classification Reviews 2026: Details, Pricing,
  & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Customer Complaint Ticket Classification works for a business like yours.
date_modified: '2024-10-06'
parent_category:
  name: Marketplace Apps
  url: https://www.g2.com/categories/marketplace-apps
---

# Customer Complaint Ticket Classification Reviews
**Vendor:** Mphasis  
**Category:** [AWS Marketplace Software](https://www.g2.com/categories/aws-marketplace)
## About Customer Complaint Ticket Classification
A high frequency of issues can generate an overwhelming number of customer complaint tickets and incorrect delegation to teams to handle them. This leads to a spike in MTTR (mean time taken to resolve) and a dip in FCR (First Call Resolution). The solution mitigates these issues by training a multi-factor ML model that considers factors like ticket impact, urgency, priority, issue description and other features to predict the most relevant group to resolve a ticket. A pool of models is run through data to select the most generalizable model for the ticket classification task.






- [View Customer Complaint Ticket Classification pricing details and edition comparison](https://www.g2.com/products/customer-complaint-ticket-classification/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-02+21%3A02%3A32+-0500&secure%5Bsession_id%5D=45684ecb-cd1b-4499-bea1-39552c40e8c4&secure%5Btoken%5D=77f5ec17c8ef358a7f46d947cc97c445cbfcfb61792499bcca5d288cd4d3c592&format=llm_user)

## Customer Complaint Ticket Classification Features
**Agentic AI - AWS Marketplace**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration