Products

Capita Contact: AI-powered customer service, built for the public sector Capita Contact is a next-generation contact centre solution built in partnership with AWS, using Amazon Connect's generative AI technology. It gives organisations — especially those in the public sector — a single platform to manage customer and citizen interactions across every channel: voice, chat, email, text, and social media. What it does Rather than juggling disconnected systems, Capita Contact brings people, proce

KingAsterisk Custom VICIdial is contact center software that allows organizations to tailor the VICIdial platform to specific operational requirements. The system enables customization of themes, reports, workflows, user permissions, and features, aligning the platform with business processes. Integration with CRM systems and business tools streamlines workflows and reduces manual effort. The software provides reporting capabilities that deliver insights into agent performance and campaign manag