Products

Melissa Data Directory Info for PureConnect is a specialized integration designed to enhance the Genesys PureConnect platform by providing comprehensive, accurate, and up-to-date consumer data. This solution leverages Melissa's extensive datasets to enrich customer profiles, enabling organizations to deliver more personalized and efficient customer experiences. Key Features and Functionality: - Comprehensive Consumer Data: Access to over 247 million U.S. household records with more than 300 da

The Survey Comment Transcriber for PureConnect is a specialized tool designed to enhance the functionality of the PureConnect platform by converting audio-based survey comments into accurate, searchable text. This transcription capability allows organizations to efficiently analyze customer feedback, leading to improved service quality and customer satisfaction. Key Features and Functionality: - Automated Transcription: Seamlessly converts recorded survey comments into text, eliminating the ne

With Prompt Recorder by Avtex, you can now create new or update existing prompts from your phone. You can also dial directly into Interaction Attendant and record your prompts. Having this capability makes it easy to allow voice talent to make new prompts without giving out access to sensitive IVR configurations.

Now you can add the ability to change the status of a user on inbound and outbound calls with the Change Status Handler from Avtex. Choose different status messages for non-ACD calls. When a user receives a call, their status will change to what is configured, and change back once the call completes. The status is set when the user makes or receives a call and is reset when they disconnect the call. Configure users for automatic status changes through Role or Workgroup membership.

Interaction Voicemail Player is a standalone desktop application designed to streamline voicemail management across various email platforms, including Microsoft Outlook, Gmail, IBM Notes, and Novell GroupWise. It delivers voicemail messages as .wav file attachments, allowing users to access and manage their voicemails directly from their email clients or through the Customer Interaction Center client interface. Key Features and Functionality: - Unified Interface: Provides a consistent user ex

With SimpleConference by Avtex, this can be a reality. Simply associate an Attendant profile with the bridge number(s), and callers will be joined to the appropriate bridge.

CloudArch by Avtex is comprised of numerous add-ons to the PureCloud for Salesforce solution allow you to get even more value of your investments. Both PureCloud and Salesforce are extremely flexible web-based solutions which allow for numerous possibilities to bring the platforms together.

The System Report Handler for PureConnect is a specialized tool designed to enhance the reporting capabilities within the Customer Interaction Center (CIC environment. It automates the execution of reporting tasks by integrating seamlessly with the CIC reporting system, thereby streamlining the generation and management of reports. Key Features and Functionality: - Automated Report Execution: Utilizes handler steps to invoke the I3RunCrReport executable within the CIC environment, passing nece

With the Holiday Message Changer from Avtex, you now have the ability to have these message changes happen automatically. Schedule all of your holiday schedules and play a special greeting for each one without having to change Interaction Attendant each ti

This customization to PureConnect can be used to request transcription of voicemails in real time, to add to the body of the email when the voicemail is delivered.

By combining the best of both worlds, Avtex InteractionSync for PureCloud uses the features of PureCloud to handle queuing, routing, measuring and reporting and synchronizes key data to Dynamics 365 to ensure consistent tracking of your customer's journey and produce the greatest customer experiences.

The WFM Adapter for Salesforce by TTEC Digital is a robust integration tool designed to seamlessly connect Salesforce with leading workforce management (WFM systems, including NICE, Alvaria, Verint, and Calabrio. This adapter enables organizations to access and analyze critical contact center performance metrics directly within their WFM platforms, facilitating optimized workforce planning and enhanced operational efficiency. Key Features and Functionality: - Real-Time Adherence: Monitors agen

SWIFT™ List2Campaign is a web-based tool that facilitates the loading of client records for a source system file (e.g. Client Database, CRM) into the Genesys Outbound calling format.

Aria Visualizer is an analytics application that consolidates Genesys interaction events into an intuitive, interactive visual interface. It helps organizations understand their data, gain efficiency, and save time and money.

Aria Solutions’ SWIFT Routing is a pre-built enterprise agent skills-based routing solution. This solution includes basic-to-complex features that are enabled as needed through configuration.

Lifehelp is focused on the female mental health therapy services. Affordable online psychological therapy chat. Matching with available therapists for chat & advice and more. Available on iOS.

Songen is an intelligent MIDI composer and music studio designed exclusively for iOS devices. Crafted by musicians, it employs generative AI to produce unique, royalty-free loops and songs, providing users with instant chord progressions to enhance their understanding of music theory. Operating entirely offline, Songen allows for seamless export of creations as audio or MIDI files, facilitating further refinement in any Digital Audio Workstation (DAW). Key Features: - Generative Music Creation

Melody ML is an AI-powered tool designed to separate audio tracks into individual components, such as vocals, drums, bass, and other instruments. By leveraging advanced machine learning models, it enables users to isolate specific elements from a song, facilitating remixing, sampling, and in-depth musical analysis. The platform supports various audio formats, including MP3, WAV, FLAC, and OGG/Vorbis, accommodating files up to 100MB and 10 minutes in length. Users can process their first two song

MakeBestMusic is an innovative platform designed to empower musicians and music enthusiasts by providing a comprehensive suite of tools for music creation, collaboration, and distribution. It offers an intuitive interface that caters to both beginners and seasoned professionals, enabling users to compose, edit, and share their musical creations seamlessly. Key Features and Functionality: - Music Composition Tools: A wide array of virtual instruments and sound libraries to craft unique composit

HeartMuLa is a groundbreaking family of open-source Music Foundation Models designed to deliver commercial-grade music understanding and generation. Developed to bridge the gap between proprietary AI and the open community, HeartMuLa enables creators to generate high-fidelity, long-form music (up to 6 minutes) from text prompts and custom lyrics. Key components include HeartCodec for superior audio compression, HeartTranscriptor for precise lyric recognition, and a 3B/7B parameter LLM backbone t