Products

The EDAMS- Billing & Customer Information system covers all facets of commercial management, including on-line enquiries, direct sales, meter readings, walk route management, customer services, debt management, revenue collection, meter and connection management, monthly billing and management reporting in one integrated solution that embodies proven industry best-practices.

District is the epicenter of innovation. Our mission is connect influencers, innovators, thought leaders and doers together to accelerate change!

PSDCenter offers custom ecommerce website services and specializes in PSD to HTML conversions for various platforms like Wordpress, Bigcommerce, Shopify, Nationbuilder, and email templates.

Dynamics Software offers an oil and gas distribution solution.

Web based solution made to streamline courier functions with features such as automating dispatch, billing, and administrative processes.

FICO Customer Experience Consulting provides clients with a proven methodology to improve customer experience by leveraging data science and analytics to identify, quantify and prioritize customer experience gaps and opportunities within that customer lifecycle. With the necessary combination of qualitative and quantitative customer understanding, strategy and solutions, this focused consulting offering helps clients understand and optimize customer journeys to drive brand loyalty and customer l

The DSS platform is a pre-configured, fully-integrated AC energy storage platform optimized to support advanced energy services creation at the grid edge, whether behind the meter for C&I enterprises or in front of the meter for distribution utilities.

Empowers organizations to mitigate risks and maximize defenses around vital business data, infrastructure and assets

Surge is an onshore provider of custom web, cloud, mobile, digital, and desktop software development and consulting services to clients in all industry.

NexNow Custom Reports helps you pinpoint the metrics that will have the biggest impact on your business. Then we build you a tool- a report, dashboard, pivot table, or power gadget so you can measure and manage that data going forward.

A fully-integrated single database and network model, using the GIS and available planning data as the source. A full suite of advanced applications for visualization, optimization, analysis and operation. A completely integrated OMS suite that eliminates the need for costly and complex interfaces for data transfer between different SCADA/DMS/OMS platforms

HUAWEI SmartCare customer experience analytics solution offers Per Service Per User (PSPU) data analysis capabilities on the basis of correlating the data of the Business Support System (BSS) and the Operations Support System (OSS) in the telecom network. Based on the practice of customer lifecycle management, HUAWEI SmartCare helps to identify and rectify problems in operators' network and service processes, improve customer satisfaction and Network NPS, reduce churn, and discover new business

eAlicia Customer Experience is a business solution for the provision of services aimed at improving business processes for contact centers.

Voice of the customer transformed

The Social Distancing Detection Algorithm by Providence Healthcare is an advanced solution designed to monitor and enforce social distancing protocols in various environments, such as hospitals, offices, and public spaces. By leveraging computer vision and machine learning technologies, this algorithm analyzes real-time video feeds to detect and alert individuals who are not maintaining the recommended physical distance, thereby helping to reduce the spread of contagious diseases like COVID-19.

Customer segmentation aggregates the data captured in the KYC details and creates customer groups. The KYC data comes in various categories such as  Geographic, Demographic, Behavior and Financial variables.  This solution leverages machine learning to identify patterns in the data and segment the customers. These segments can be utilized for marketing analytics and campaigns.

Customer churn refers to the loss of existing clients or customers. This solution identifies mobile network subscribers who are more likely to change their operator. During the training stage, the solution automatically conducts feature interaction on the training data and selects a subset of features based on feature importance. It then trains multiple models and identifies the best performing model. This model is then selected for prediction on new data.

Customer churn refers to the loss of existing clients or customers. This solution identifies insurance customers who are more likely to close/not renew their policies with the insurance provider. During the training stage, the solution automatically conducts feature interaction on the training data and selects a subset of features based on feature importance. It then trains multiple models and identifies the best performing model. This model is then selected for prediction on new data.

A high frequency of issues can generate an overwhelming number of customer complaint tickets and incorrect delegation to teams to handle them. This leads to a spike in MTTR (mean time taken to resolve) and a dip in FCR (First Call Resolution). The solution mitigates these issues by training a multi-factor ML model that considers factors like ticket impact, urgency, priority, issue description and other features to predict the most relevant group to resolve a ticket. A pool of models is run throu

Web and Mobile application development services